Carolina HerreraThe House of Herrera is defined by the iconic style and effortless sophistication of its founder Carolina Herrera, launching Carolina Herrera New York in 1981. Carolina Herrera New York is our luxury fashion and beauty house renowned for its fashion-forward collections and world-class couture atelier.Encompassing fragrances and a newly launched, fully customizable makeup collection, Carolina Herrera Fragrances reflects the effortless sophistication and iconic style of founder Carolina Herrera.
Carolina Herrera (carolinaherrera.com) has 837 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Luis M.
Buena atención post venta. Aunque se tardó un poco lograron resolver.
Response from Carolina HerreraApr 24, 2026
Estimado Luis Miguel, Gracias por compartir su experiencia. Lamentamos la demora en la resolución y agradecemos su paciencia durante el proceso. Nos alegra saber que finalmente su solicitud pudo resolverse de manera satisfactoria. Esperamos poder darle la bienvenida en Carolina Herrera de nuevo pronto. Un saludo, Su Equipo de Carolina Herrera
Aurora H.
I had amazing assistance with an order I had placed at Carolina Herrera. The agent Amanda. R had great communication and helped me resolve my issue quick. I am very pleased and will be shopping at this company more, now knowing how great the customer service is here
Response from Carolina HerreraApr 22, 2026
Dear Aurora, Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback regarding Amanda's service, and we would like to thank you for taking the time to tell us about your satisfaction. We are glad that everything was solved and we hope to welcome you back soon! Your compliments reinforce us in our daily effort to offer the best to our customers. If you need any further assistance, please do not hesitate to contact us. Our team wishes you a great day! Kind regards, Your Carolina Herrera Team
Laura H.
Although I was disappointed that I didn't get my order, I was very happy with the way that Kimberly H, (the person who helped me), gave me the opportunity to have a replacement or refund.
Response from Carolina HerreraApr 20, 2026
Dear Laura, It is with great pleasure that we have read your wonderful feedback about the service you have received from our Kimberly. Comments such as yours truly matter to us as our main goal is to offer a memorable experience to all of our customers. We hope that you will continue to choose Carolina Herrera in the future. Our team wishes you a great day! Your Carolina Herrera Team
Candice W.
quick response, question answered
Response from Carolina HerreraApr 20, 2026
Dear Candice, It is with great pleasure that we have read your wonderful feedback about the service you have received. Comments such as yours truly matter to us as our main goal is to offer a memorable experience to all of our customers. We hope that you will continue to choose Carolina Herrera in the future. Our team wishes you a great day! Your Carolina Herrera Team
Alba J.
Gostaria de ressaltar a atenção da atendente Sofia R. Ela a todo instante procurou solucionar da melhor forma tudo que eu precisava. Sempre solícita e com muita educação. Por mais colaboradores assim!
Response from Carolina HerreraApr 17, 2026
Prezada Alba, Agradecemos pelo seu feedback. Ficamos muito felizes em saber que o atendimento da Sofia foi excelente e que ela pôde oferecer todo o suporte necessário. Seu reconhecimento é muito importante para nós e reforça nosso compromisso em entregar um serviço de qualidade. Caso precise de algo mais, estaremos à disposição. Em nome da Carolina Herrera, desejamos a você um excelente dia. Equipe Carolina Herrera
customer
Mariangela F provided me with exceptional customer service and support. She was friendly, polite and professional. My issue was resolved quickly and efficiently. The follow up via email was appreciated. I was extremely impressed by this interaction.
Response from Carolina HerreraApr 17, 2026
Dear Beatrice, It is with great pleasure that we have read your wonderful feedback about the service you have received from our Mariangela. Comments such as yours truly matter to us as our main goal is to offer a memorable experience to all of our customers. We hope that you will continue to choose Carolina Herrera in the future. Our team wishes you a great day! Your Carolina Herrera Team
Sunita P.
I recently had an issue with a missing item from my Carolina Herrera order and wanted to share how impressed I was with Sofia R from the customer service team's handling of the situation. From the moment I reached out, the response was prompt, professional, and genuinely courteous. Every email I received was polite and reassuring and it was clear that my concern was being taken seriously rather than just processed. The team investigated the missing item quickly and kept me informed throughout, which made a stressful situation feel completely stress-free. The replacement was dispatched with no fuss whatsoever. It’s rare to encounter customer service that matches the standard of the product itself, but Carolina Herrera absolutely delivers on both fronts. Highly recommend and if you ever do have an issue, rest assured you’re in very good hands. Five stars.
Response from Carolina HerreraApr 15, 2026
Dear Sunita, Thank you for your kind words. We are thrilled to hear that our brand ambassador Sofia was able to assist you quickly and professionally. Your appreciation truly means a lot to us and inspires our team to continue providing thoughtful support to all our customers. We look forward to welcoming you back to Carolina Herrera soon and providing you with an equally excellent experience in the future. Your Carolina Herrera Team
Lorena V.
Carolina Herrera es prestigio, elegancia, glamour, me encantan sus productos, siempre compro en su página web Chile , la atención es super especial, la Srta. Teresa un amor, muy atenta, responsable, te responde de inmediato cualquier duda y te la resuelve a la brevedad posible, muy agradecida y la recomiendo 100% Gracias Srta. Teresa Gracias Carolina Herrera Es una experiencia inolvidable y única
Response from Carolina HerreraApr 13, 2026
Estimada Lorena, Gracias por compartir su experiencia. Nos alegra saber que valora positivamente tanto su experiencia de compra como los productos. Agradecemos especialmente sus amables palabras hacia Teresa y nos complace saber que recibió una atención rápida y resolutiva. Comentarios como el suyo son muy motivadores para todo el equipo. Compartiremos sus palabras con Teresa, que estará encantada de escuchar sobre usted. Muchas gracias por su confianza y recomendación. Saludos, Su Equipo de Carolina Herrera.
