Heather D.
Horrible company beware
Absolutely horrible stay at Almost Heaven and awful management company. Beware. We arrived late Thursday evening with our two infants and toddler and found the driveway was a sheet of ice and has not been plowed in weeks even though our agreement stated they would send their crew when snow accumulated to 3 inches. Ended up getting 2 vehicles stuck (we have 4 wheel drive). Had to pay a company to come help us and 4 men including 2 from Our own party had to shovel the driveway for 3 hours to move the cars. The tow truck company said chains would have done nothing in this situation even though Carolina Cabin Rentals argued with me and said we should have brought chains. The rest of The time we stayed at the house we had to park 300 ft away and carry our infants down an icy hill to get to the house. I’m addition to the unsafe not family friendly condition of the driveway the home itself was disgusting. Blood stains on the comforter, trash under the sofas, food left in the fridge, dirty towels, the list goes on. We cut our stay short because of the filth and dangers and I’ve called the company multiple times and they have done nothing. Stay far away from Almost Heaven and Carolina Cabin Rentals.
Response from Carolina Cabin RentalsMar 1, 2022
Heather, we do not accept your criticism regarding the driveway. You are angry because you found conditions we disclosed were likely, and suffered the consequences of being ill prepared. We were clear in our communication with you before you came. The word “mitigate” means to reduce, or make less severe. We have service lined up to mitigate the accumulation snow. Conditions dictate whether this is possible. A 4-wheel drive vehicle, tire chains and the ability to drive on snow and ice are the only things we can recommend to get to or from the property. Cleaners and maintenance staff were able to get to and depart from the house with 4 wheel drive and chains. From our communication to you before you arrived: “The following conditions are required to successfully navigate winter weather situations: 1) accept personal responsibility, 2) prepare for possible conditions, 3) approach circumstances of winter weather with a practical attitude that acknowledges the limited nature of the property managers commitment, and that responsibility for safety and consequences for actions belong to the operator of the vehicle.” You accomplished none of this. Then blamed us for the consequences. Illogical. Not cool.