Donnie U.
Not as great as website photos may lead you to believe
As others mentioned, it is difficult to communicate with the office due to so many diff staff you may get. Some are very rude & condescending. The cabin furnishings & design are top notch but you need to know that the shower pressure & hot water volume is poor; drinking water from tap is terrible; strong smell of gas each morning after we cooked breakfast & showered. So much so that we became nauseous. We have stayed at other cabin & vacation home agencies before and we won't be returning to this one.
Response from Carolina Cabin RentalsJan 11, 2023
Customer service is an absolute priority with us, and as such we invest heavily in training and policies directly connected with great service. Your experience is in direct contradiction with that. Given that the odds are that a guest may not speak with the same reservationist each time, unless specifically asked for, the constant between each conversation is great service and adhering to policy. Our apologies if your experience was anything less. The propane smell was actively and promptly addressed during your stay by management as well as the homeowner and no issue was found nor could we duplicate the same scenario. Regardless the service provider was called out to address any discrepancies and resolve. We hope that you will reconsider and if so we hope to see you again soon.