Carmel Car & LimousineReviews of carmellimo.com

Absolutely horrendous experience and complete and total lack of customer service. Despite having reserved a car more than 24 hours in advance, on the day of the trip, December 23rd, I received a notification and call that first my car would be a half hour, followed shortly by them just canceling the trip with no notice. This is the second time they’ve done this, the last time was for a pick up at JFK but I mistakenly wrote it off as a one time experience. When I spoke to dispatch after several calls, they advised that they had no cars available in the entire city, and that I should find another mode of transportation before hanging up on me. The day before Christmas Eve is not the day to be forced to find an alternative transportation. Clearly, their “reservation” system is meaningless. Do not use them if you actually expect a car to pick you up.

So bad! Uber is 1000 times better. The Carmel car was dirty. The driver swerved off the road and I thought he was drunk. IF YOU CHANGE YOUR PICKUP TIME BY EVEN 10 minutes - THEY ADD A $50 charge!

If I can give them a zero I will. Terrible service, terrible rude drivers that just yell and want to fight, stranded me I almost lost my flight I had to pay a private driver to take me to the airport never again will I use Carmel they need to get their act together

Absolutely awful company. Arrived at Boston Logan to find they had sent me a link to a meeting point at a different airport and the phone numbers provided didn't work or went to an answer phone. Ended up taking a local taxi and when arrived at the hotel a very nasty message was left on my phone stating the driver had been waiting and I hadn't showed up. Cancelled the transfer back and requested a refund through Expedia but only got 50% back as they claimed the driver had been waiting, Disgusting - do not use.

Teníamos el traslado al aeropuerto de New York contratado con ellos a través de Expedía. no nos vinieron a buscar a la vuelta…. al llamarles nos colgaban el teléfono y por poco no perdimos el avión. Tampoco nos devolvieron el dinero. Horroroso, empresa a evitar.

NEVER USE!!! THEY ARE THE WORST COMPANY. They don't come to pick you up and will not refund your money. They will also be very rude to you on the phone. I would give them a minus rating if that was possible!!! They are an absolute CON!!!!!

Worst car service ever made reservations to be picked up at jfk.called to tell them we arrived ,they said car would be there in 15 minutes no car came called again half hour later they said they were looking for a car and maybe we should look for another ride home at 12 midnight.never use this car service

Had reservation for 4:30pm at upper east side hospital for return trip to westchester. Called to get an earlier pickup and they said that it would cost $20 more and be an 1hour 10 minute wait. After wait, they said they still could'nt get a car to me until my 4:30PM scheduled pickup time, but they still wanted to charge me $20 more. Complained to dispatcher, and he cancelled my reservation entirely and told me to find another way home. WHAT A BAD COMPANY- DO NOT USE! LEFT STRANDED AT HOSPITAL.