Carmel Car & LimousineReviews of carmellimo.com

Picked up in a filthy, old car with torn upholstery and broken air conditioning. I will never, ever use this company again. I can’t believe these people are in business. Gross.

DO NOT USE THIS COMPANY!!! My driver was an hour and a half late picking us up from the airport to take is to our resort. Also, I was supposed to be picked up in a luxury vehicle, but was picked up in a shuttle van instead. My transfer back to the airport was late as well and the driver argued and yelled at me when I called to see his whereabouts after my pickup time had already passed. When the driver finally arrived to the resort, he was blasting vulgar and profane music. What kind of service is this??? Ridiculous!! He was also speeding. I have contacted Customer Service concerning these issue and this complaint with no resolution or call back. This is the worst transfer company I have ever experienced. Do yourself a favor and book elsewhere.

A mess. Car was late. It happens. But I called customer service and was told 5 minutes a few times. I'm tired of talking to some outsourced rep who is clueless. Then I'm charged 2x. This had happened before. Oh and car was gross. Banged up. Smelly and dirty. Lastly when I did reach someone in NYC office I was hung up on. Peter thanks. I was a regular. No more.

On March 10, 2023 I ordered a stretched white limousine for my granddaughter's sweet 16th birthday for March 11, 2023. Later that day, on the 10th, I realized they had the wrong address on the receipt therefore I called to correct it. On the 11th, a couple of hours before her party I was informed there wasn't any limos, making it impossible for me to make any other arrangements. Besides the fact they could've told me that when I called to make the correction the day before; the customer service representative, a female, who called to tell me there wasn't any limousines was extremely rude and unprofessional.

Horrific driver almost hit my car! I call to complain and they told me to call the police and said there are no ways to make a complain about a bad driver. That man might end up getting someone hurt if keeps driving like that! BOYCOTT CARMEL!!!

Do not use Carmel they are terrible! I booked and paid them 230$ to pick up my family of 4 and take us from LAX to our hotel at Universal city and then pick us up from our hotel and take us back to the airport. Our flight lands and my phone rings saying he is here. I told him we needed to pick up our bags at the terminal and we would be out. We pick up our bags and head outside to find our car. I call because there is no blue SUV like he describes. I call and JJ picks up and says he is outside by valet parking. I ask him where he is at and he says the hotel. I then explained that we are at the airport. He says he was given the wrong paperwork and asks if we still want him to come pick us up. I say yeah because we have no other transportation and we paid them already. He hangs up irritated that he has to drive to the airport and it's gonna take 45 min to get there. I call Carmel and they said they would send someone out and they would be there in 30 min. An hour and twenty minutes after we land we get picked up and taken to our hotel. Our pick up was just as bad! We were scheduled for pick up at 1:15. I call at 11am and ask if they can pick us up sooner and get told no, they can't do anything before 1:15. At 1:15 I haven't heard from our driver or the company so again I call. Sure enough our driver went to the airport instead of our hotel to pick us up. Again they ask if we still want them to come and again I give them the same answer, yes I have already paid you. They picked us up at 2:12 an hour later then scheduled and we had an hour drive to LAX. We arrived at the airport at 3:15 flew through the airport and barely made our flight that had already begun to board. But hey Carmel made sure we paid an additional 22$ for tolls they hit trying to get us to the airport. I have called and complained and have gotten no response about any kind of partial credit. All they say is that my trip is over and someone from the California location now has to look into it and see if they can authorize any kind of credit.

Living in NYC and traveling frequently for both business and leisure, I used to be a regular but I am shocked by the service degradation. Last one, called 10 minutes after pick up time to inform us they didn’t have a driver for our airport transfer. Today, after not receiving the usual notification of driver’s arrival (first image attached) driver called and I literally said “hi, would you wait for 10 minutes please? I’ll take care of you”. “Yes just call when you’re ready”. Went downstairs ten minutes later, looked for him and when I checked the app the job had been cancelled. Called customer service, transferred back and forth to 2 different dispatchers and eventually was informed they didn’t have a replacement car but would be charging for the service. Understood, Carmel, good luck but beware - competition is good and professional out there.

If you want a service that does NOT show up and cancels on you at the time of arrival! then book this service!!!!!!!! I called 3 times before my client arrived and reconfirmed. I asked is it 100% that the driver would arrive and they said Yes! Then they send an email 10 minutes after flight landed! cancelling the service. Worst company ever!