Carmel Car & LimousineReviews of carmellimo.com

Went to meet my car and the driver didn't even say hello... just immediately said the prices have all gone up and started asking for more money. I explained that I had prepaid the trip and then he started telling me that Uber has gone up and everything is more expensive and I need to pay more money. I explained again I've prepaid for everything and there was not going to pay anymore. When he finally understood I was not paying him anymore, He took the slowest way possible to the airport. He went out of his way to go on the Queensboro Bridge and then proceeded to drive me slow slowly down the street with every light making sure he hit every one. I finally insisted that he get me back on the highway. Once I raise my voice, it made him take me on the Thruway. It was only three minutes not the 20 minutes. He quoted me to get to the airport. I called to complain to the company and ask for my toll money back that I prepaid . I kept hearing they would get back to me in a day and they never did. The fourth time I reached a customer service rep who was less than helpful said he would get back to me and of course I've never heard from him. I have no given up and decided to write this instead. Their customer service is horrible.!!! beware because if something goes wrong, they will never take care of it

booked a pickup from airport 5 months in advance as follows: Your Private SUV - Kerbside pick up: Fort Lauderdale Intl Airport (FLL): Airport to Hotels in Zone 1 reservation is booked and confirmed. No need to call us to reconfirm this reservation. received a confirmation two days before with instructions 1 day before received link for pickup via text day of noticed a message from Carmel came during flight to call texted back to check reason - no return text Landed - no car called - they said no car available. I was told no one would be picking me up and I should call to arrange my refund of prepaid trip. DO NOT USE CARMEL.. THIS WAS RIDICULOUS

Money is paid upfront but the car did not show up. We called them several times and each time they said it will be there in 10-15 minutes. Eventually we had to cancel and go with Uber. But the 100 dollars we spent was not refunded. What a scam

Carmel lied to us, didn’t show up for a prepaid trip. We booked and paid a month in advance. Carmel was to pick us up at the Hyatt Grand Central at 4pm on a Friday and take us to LGA. At 4pm they called saying the driver was running 15 minutes late. 20 minutes later they called to say no driver was coming and we should make other arrangements. To add insult, they refused to give a refund so we had to charge back through our card. Having booked prepaid transportation in several countries, this was the 1st time we’d ever just been stranded. No trust here.

They cancelled the service on-hour before the scheduled pick up, and were useless and not helpufl in any way.

If I could give 0 stars, I probably would. We got picked up at JFK, to be taken to our hotel in Midtown Manhattan. I asked the driver how much would it be, he said $1 dollar (something) per mile, small surcharge for tolls, at the end of the journey he handed me a receipt for $197 + $42 for congestion + $24 for tolls and then said 18% for the tip. I've travelled to NY many of times, I know the going rate for a taxi to Manhattan - He had the nerve to get irritated with me, because I wasn't happy with being ripped off. I did part with far too much money than I should've. It was 11pm at night, had a long flight with my young niece. Please avoid this company at all costs, the drivers are fraudsters - stick to Ubers and registered yellow taxis.

A rating of one star is too high. I have used this service three times and has continued to get worse. The first time was excellent with a clean car and attractive pricing. The second ride was terrible. The driver was unkempt and the car was dirty and smelly. My last reservation experience was beyond unacceptable. Once at the airport with luggage in hand, I used the app to contact my driver as instructed, only to find out that there was no limo waiting for me. The company somehow changed the time of pickup, some 6 hours later than my arrival time. I called the company to find out what the issue was and the response was that one would be available at a substantially higher price. I wound up cancelling the ride and contacted Uber and got at a lower price and prompt service. I have removed the app from my phone and will never use Carmel again.

The driver picked us up in a car that broke down in the middle of the ride. Ironically, he had a wrench handy on the front seat and continued for almost an hour to try and fix the car while blocking a lane on a highway. The company refused to send anyone else to pick up the passengers and basically threw up their hands up and said there’s nothing that can be done. Advice was for the passengers, who were not from the New York area, to call the police. Eventually, after a very frightening time by the passengers, with cars, barely missing the broken down Carmel car, somebody came and picked them up and took them to the airport. But that new driver wanted a tip. Unbelievable