Carmel Car & LimousineReviews of carmellimo.com

The driver we had from Manhattan to JFK airport was either fighting falling asleep while driving or was dealing with a medical issue that looked like small seizures. I reported this to the company and in return received a general letter containing a digital discount for a future ride. They did not in any way address the concern I raised. Unbelievable that the company would not acknowledge this serious issue nor how they would proceed from here. Definitely will NEVER use this company again. Horrible customer care department.

Carmel Car service New York. Vi havde booket shuttle i New York fra Newark lufthavn til Manhattan tur/retur. Betalt på forhånd. Ringede til firmaet i ankomst hallen, som de selv havde skrevet vi skulle. Efter 45 minutter var der ikke sket noget. Ringede til dem igen. Fik så at vide, vi skulle gå ud på gaden og over vejen. Da de påstod de havde været der tidligere, skulle vi betale parkering osv. Kunne ikke selv vælge tips beløb mm. Alt Ialt havde vi på forhånd betalt 850 kr for tur/retur, men oveni kom 65 dollars. Som ikke stod nogen steder. Vil ikke anbefale dette firma.

Made a complaint, never got a reply. Enough to show that they are not to be trusted.

I asked to take a toll free route from JFK into Manhattan. I was told NO then driver called central office. They said the route is up to the driver and if he wants to take the toll road then I'm required to pay it. He said it's all listed on the website. All the web says that tolls and gratuity are additional. Not that I may not choose a route that saves me $8 and only adds 5 minutes to the trip. I then said I would pay the EZ pass fee since they use that not the full toll but again the answer was NO. I never had a car service mandate that I take a toll route when a toll free option is available and the travel time is comparable. This is a ripoff and BAD service.

CARMEL LIMO (666-6666) is "the worst" of New York's many car service companies. They are undependable, and duplicitous. They have stood us up after theater, and at the airport. They are "no shows." They do not tell you the truth. Even if you make an appointment weeks in advance, they MAY NOT show up, and then they have no excuse. They have abused us for the last time. We will never use them again, and have switched to DIAL 7.