D M.
MINUS 1 star - for serving old/cold food when not one other customer was on site!
re: CJ-1100797/1195 KIETZKE LN, RENO, NV/775-322-3277, ORDER ID: 30969149007897, 10:41:10AM, DRIVE THRU, EMPLOYEE: ELIOT R… TO WIT: As a long time client of Carl's (50 years+) along with my entire family, I was visiting an attorney friend of mine when I stopped into a Carl's I normally do not frequent - clear on the other side of town – May 25th 2023. When I gave my order (at 10:41 in the morning) no customers were there. No one was inside, or in the drive-thru, but me... so clearly they were NOT busy in the slightest. I chose Carl's over nearby options because I had never had a "bad" experience... until now. I paid, then drove to the side back lot to eat and found to my disgust that the $7.89 burger meal was what I must term "cold"... as if it had "maybe" been cooked earlier (or the day before?) and was left to chill out on some counter. There was **no** warmth to the sandwich at all, even the cheese was congealed. The texture of the bread gave the impression it was indeed old... at least 1/2-1 day old. The fries were JUST EVER SO SLIGHTLY warm... basically, "cold" and flimsy. I had to toss my lunch in the can, except for the drink - which not surprisingly now, tasted watered down - and I left the back lot quite upset at this experience - and HUNGRY! Debating about reporting the facility, I did end up contacting Carl's Jr/CKE Restaurants Holdings, Inc. June 7th by email via THEIR site, and waited... but was left hanging with this msg: "We received your feedback and are working with our teams to better serve you." - - - REALLY?! A total "blow-off"?! I have since contacted them several more times to ask why they aren't responding directly to me. As example, June 17th I wrote: { Dear whomever, So still just hanging here… No input from you, no call, no personal response or email, no replacement coupons, nothing… Is this the customer service platform you're now doing business under? It's the afternoon of the 17th… Just wondering if I am going to hear back from you folks? Thanks } Carl's has gone WOKE apparently with an 'I don't give a damn' attitude toward even it's vintage customers... and they have *not* gone out of their way to contact me further (Yes, they have my email and T# and address) Well too big for your britches head-in-the-sand CJ operatives, and not that you care one bit (clearly you don't), but word-of-mouth is a POWERFUL agent and you have now lost a decades old customer (and family!) by acting as stone cold as your wannabe "customer service and fresh food". Observing your HIGHLY unprofessional treatment of the situation, I can say we (which is several families these days) will never again go to a Carl's. BTW: We share this story whenever we can so others know what kind of company CJ's *really* is. YOU LOSE, not us. WARNING TO OTHERS: The CJ employees knew EXACLY what they were giving me... so there is no excuse possible for what they did... Just as there is no excuse acceptable for corporate to totally ignore this situation. I can not speak for other working folks, but in this day and age of managerial gutlessness in the business sectors, I choose *not* to give patronage to ANY institution which goes out of their way to both: fail AND ignore me. No company is too big to come crashing down once the public has had enough. Shame on you all - good riddance!