Kerry F.
If I could give this a zero then I…
If I could give this a zero then I would. I received a ring which wasn't like what I ordered. They said they'd send a new one and nothing has arrived. Not responding to emails either. The product that arrived is of poor quality and not wearable. Now in the process of trying to get the money back via my bank
Response from Carla JewelrySep 1, 2026
Hello, We are very sorry to hear about your recent experience with us. Your feedback is important, and we regret that we did not meet your expectations. Please be assured that we take all concerns seriously and are committed to providing quality service to our customers. We would be happy to look into this personally - a brief message to our customer service team with your order number would help us resolve this for you. Thank you, Team




