Carla JewelryReviews of carla-jewelry.com

Response from Carla JewelryOct 18, 2025

Hello, Thank you for your honest feedback. We're sorry to hear that the chain for your necklace arrived broken and that you did not receive a response from us. Please be assured that Carlas Jewelry is committed to addressing any issues with our products and providing excellent customer service. We would be happy to look into this for you; please contact our customer service team with your order details so we can resolve this matter. Best regards, Carlas Jewelry Team

Response from Carla JewelryOct 17, 2025

Hello Sharon, We are sorry to hear that your order experienced delays and that communication from us was not as frequent as you expected. We understand how concerning it can be when waiting for an order, and we appreciate your patience during this time. Please be assured that Carlas Jewelry is fully committed to providing quality service and fulfilling every order diligently. Delays can happen, but we strive to resolve any issues as quickly as possible. We would be happy to look into this personally—please contact our customer service team with your order details so we can assist you further. Best regards, Carlas Jewelry Team

Response from Carla JewelryOct 17, 2025

Hello, Thank you for your honest feedback about the paw print necklace. We're glad to hear you find it cute and appreciate the shine of the zirconia, but we understand your concerns regarding the chain's durability. Carlas Jewelry is committed to providing quality pieces, and we take your comments seriously as they help us improve. Please reach out to our customer service team with your order details so we can assist you further. Best regards, Carlas Jewelry Team

Response from Carla JewelryOct 17, 2025

Hello, We regret to hear that the ring did not meet your expectations and that the design was not as visible as you had hoped. Your feedback is valuable to us, and we want to ensure that our customers are satisfied with their purchases. Please be assured that Carlas Jewelry strives to provide quality pieces, and we take your concerns seriously. We would appreciate the opportunity to resolve this for you. Please contact our customer service team with your order details so we can assist you further. Best regards, Carlas Jewelry Team