Carla JewelryReviews of carla-jewelry.com

The product was broken and low quality upon arrival. Customer service was slow to agree to a refund, and once they did, I got a reciept but never got the refund. Also, the website currently lists products as marked down by 75% but the price is what i first paid months ago. These products are not worth $100 or even $30!

HORRIBLE EXPERIENCE!!! QUALITY SUCKS!!! DON'T BUY FROM THIS COMPANY!!!! Purchased a dog ring in what was SUPPOSED to be Sterling Silver. Within less hat 2 weeks, it started to tarnish! I contacted the company and they eventually responded asking for pictures, which I sent several times. They continued to ask questions and I responded but they NEVER refunded my money as requested and as offered in their "Money Back Guarantee"! ***UPDATE!!! I have responded to you at least a half dozen times! I have given you ALL the information at least a half dozen times! I have sent you pictures showing the tarnish at least a half dozen times! I have requested my refund at least a half dozen times! All to no avail! I don’t know WHAT ELSE you could possibly want!!! All I want is my refund…the refund you guarantee to provide if your customer is not satisfied with your product. Well guess what! I am FAR FROM SATISFIED! The ring is NOT Sterling Silver as you state in the ad. I paid for a Sterling Silver ring and Sterling Silver does not tarnish, especially within a week or so! Refund my money and send me a postage paid self-addressed envelope and I will be more that happy to return your piece of junk ring to you! ****YET ANOTHER UPDATE!!!!! Do you NOT read any of my emails and complaints?? I have contacted and written NUMEROUS emails to your "Customer Service" unit and I get the same "apology" back just as I am getting here! I don't want an apology! I want my money back!!! The ring I bought from your company is JUNK! It is NOT Sterling Silver and it TARNISHED immediately. I guess my next step is the Better Business Bureau and I will just continue telling everyone online as I see advertisements, about how awful your customer service is and that you do not stand behind your offer of a refund if not satisfied! Or I will call local news stations so as to really get the word out about your company! You are NOT a reputable company at all! And please, do NOT send me back your same BS message that you have already sent me a few times here as well as numerous times to my email. All I want is my money back. It means something to me but really shouldn't mean all that much to you if you are a REAL company! *****WOW! YET AGAIN, I GET THE SAME EXACT RESPONSE FROM THIS COMPANY!!!! Can’t you do anything besides cut and paste? Like MAYBE, actually have someone RESPOND????

Back in early December I ordered a specific ring and the incorrect one was sent. I notified the company and they told me I was wrong despite sending pictures of the ring I was sent and the ring I ordered. I left my first review on here. They reached out and apologized and agreed to send the correct ring. NOTHING was sent. I filled out a second review and again the company apologized and agreed to send the correct ring. NOTHING was sent. This company is a scam and should be investigated. Standard response…I have sent the order number three times

I received a different product than what I ordered after a long wait time. Tracking showed that it was coming from abroad. When I reached out to get a replacement, I quickly realized that, based on the communication style, there was no “Carla” and also no one was retiring. A Google search of reviews for the website confirmed this. This is an operation run out of China and they made all the excuses not to resolve the matter - no refund since “Carla was retiring” and the original item was not available even though it was still being listed on the website. I’ve also reported the transaction to my credit card company.

I ordered a pendant from them as a gift for my kid. One of the pendant pieces immediately came off when my daughter started wearing it. It appeared it was glued, not soldered. I wrote an email to customer service asking for a replacement but they replied that “an exchange is not possible”. When I followed up inquiring about their "100% 90-day money-back guarantee" policy they just disappeared. After that I found the exact same pendant on AliExpress for $0.99 and ordered from there LOL. Honestly, I wouldn't re-order such a low quality product but my 5 year old daughter was too disappointed so I had to replace it. There is no "Carla" like others have already said. They just resell cheap products from China for 30x the price.

I would give them less than zero if I could. They advertised the necklace I bought as homemade and on sale from 149.99 to 29.99 because "Carla" is "retiring". What I got is something I wouldn't pay 5.00 for at a garage sale to give to a little kid. It looks like a shrinky dink from the 70's! It is cheap plastic with a photo stamped on it. The chain is so cheap, I think I could buy a nicer chain at a drug store. They will not refund you, so don't bother asking. This is the worst purchase I have ever made online and it is totally unwearable. This is a scam on all levels. DO NOT BUY.

Do not purchase from this site. I have emailed 3 times since Sunday for instructions and where I should send for a refund. An email stating they would review my issue and get back to me. There really should not need time to review my request. I want to return the 3 cheap pairs of earrings and get my money back. Total scam. I will he much more careful in the future.

Ordered the humming bird necklace and earrings combo, they make it look like it’s color stones and so pretty but you will get a piece of plastic with a printed image on the back…. Total scam, garbage cheap waste of money… Don’t fall for their advertising, the stuff I got looked like it came out of a kids gum ball machine.