CarilohaReviews of cariloha.com

I have waited 4 months for a pillow I ordered, and it turns out the pillow was never even initiated to start. Thank god I still had the paper receipt because that was the only proof as they never sent email proof. They ordered at as soon as I asked for an update, but I honestly just wanted a refund after all of this. They were slow enough to get back that by the time they responded, it was too late. I am so mad that I am no longer even excited for my pillow which is sad because it was my birthday present to myself back in august when it was ordered

Cariloha is not honoring the warranty as promised for our sheets. That really leaves a bad taste in my mouth. Their product is not holding up as promised. I feel lied to and cheated. They are overpriced, and they under deliver on their advertised and promised warranty. I feel scam.

Received sheets as a gift from friend. Bottom fitted sheet did not fit cut wrong. NOT the height (thickness) that's fine. Says king but sizes closer to queen. Contacted customer service. Said can't help without receipt. It was a gift. Will not ask friend for receipt. That's tacky. Sheets are clearly marked with their tags. Not hard to identify. Terrible customer service. They do not stand behind their products. Steer clear my opinion.

Don't waste your money. They pill, and then develop holes. I tried several sets, all the same problems. I washed all 4 sets (I'm a glutton for punishment, I guess) on delicate cycle with cold water, no spin and only one sheet set in the washer. I let cariloha know each time and received a run around. Almost a thousand bucks down the tubes.

I purchased over $200 worth of bath sheets and hand towels. I emailed the company and received an auto response because the product were not from the same dye lot. Not even close the products didn’t match. After two weeks and no response so I called them. They sent me RA number and was told I have to pay for shipping to return product. They send defective product and want me to pay to send it back. Customer service is horrible. I’ll never buy anything from the again. Purchase at your own risk.

I have wanted a set of Cariloha sheets ever since I first saw them but thought they were too expensive. I recently found them for $150 at Costco and bought them. The sheets are very comfortable but after only 2 washings the fitted sheet developed a hole. I have never had this happen on new sheets. At least I can return them back to Costco.

I have used and Loved Cariloha sheets for over a decade. It was the standard sheet set but the I decided to ‘upgrade’ to the resort sheets. They are super thin and the worst thing is that after only 2 - 3 washings following proper care instructions, the fitted sheet began pilling. When I wrote to customer service, I got no service at all because even though I just began to use my sheets for our new home ( the move got delayed and so they were unopened I the original packing for over a year unfortunately), I was told the warranty expired and I’m out of luck or help from them. I read from another reviewer that pilling is not covered under warranty and that they suggested one of those tools to remove the pilling! For sheets well over $200 and this is the response! What I want to understand is WHY do they not care about their customers and their experiences of their products? This is a quality control problem. Never again. There’s plenty of other bamboo sheets out there that do not pill and are a fraction of the cost!!

For as much as I paid for the sheets, the service I got was extremely poor. I wash the sheets just like I was supposed to, once I put them on my bed a couple of pieces had some stains on it. When I called the customer service line I was asked questions that I clearly know the answer to, almost like as if I was lying. People that paid almost $400 in sheets don’t usually lie about how they treat their sheets. I believe her name is Stephanie. When I asked her if she could send me the new sheets first, and then I sent her the old sheets back, her response was “ don’t you have other sheets”? I had to hold back my response as I felt insulted. I love your product, but I think you should take a little bit more time and consideration on your customer service staff.