CarilohaReviews of cariloha.com

I purchased my first Cariloha sheets in 2015 and loved them. Over the next few years, I bought several sets. I bought the last ones in 2019. They were terrible! They wrinkled so badly they needed to be ironed. The color had changed and the size had reduced. I complained, especially about the wrinkles but was told that "wrinkling like that is not typically accepted by my return team for a warranty claim". Customer service suggested I iron them. Outrageous! After all this time, I still feel like I was swindled. I now buy sheets from Costco and love them. They cost about half the amount and are wonderful quality.

The bottom sheet literally shredded after about 18 months. These sheets only have a 1-year warranty. I've had sheets that cost much less that have lasted longer!

The company used a delivery service called uniuni and their service is the worst. Ordered a pillow on Dec 15th and still waiting for this christmas present. Their tracking service is called aftership and is worthless. I will NEVER buy from Cariloha again. When I called and spoke to a manager he kept blaming the volume on the holiday. Still don't know when I will get my product.

$300 sheet set pilled after one wash and customer service won’t do anything about it. Absolutely insane. I hate this company and hope they burn lol. Cheap material, garbage customer service. Don’t bother “treating yourself” with this company! Corporate greed at its finest. Sad that a company that charges this much for a product doesn’t hold itself to higher standards. Weird that they can even get away with that…

I would rather sleep on a bed of nails, than to ever do business with this company ever again. They are the worst.

I bought in St.Lucia, (Pointe Seraphine). Huge mistake. cannot contact anyone in this company. I was verbally guaranteed returns within 100-300 days. They would pick up the mattress if not suitable. It is NOT suitable. However, there is no way to contact this scam company. They insist on sending you to a free$100 gift site. Huge mistake on my part.

I bought Cariloha 100%viscose from bamboo queen sheet set at Dillards, luxurious 400-thread count. I followed the care instructions. After a few washings they were pilling. Before one year the bottom sheet was starting to shred in two spots. After 1 year they had one area of 4 x 6 inches of shredding on the bottom sheet plus another smaller area of shredding. I called Cariloha and they would not help me because I didn’t call before 1 year. It had been about a year and a few months. I was not aware of a 1 year warranty. I also was told I need my receipt which I don’t have because I was not expecting this to happen. I even offered to buy a bottom sheet and try again, but they only sell the whole set. What a disappointment and a waste of money on expensive sheets that should last several years! I was very disappointed that Cariloha offered no help to me! Because of this experience I would not recommend purchasing Cariloha sheets.

I purchased a “low loft” bamboo duvet that is also marketed as “temperature regulating”. It was heavy and very warm, and I was able to tolerate the heat for half an hour. Had I known that I couldn’t return it to a local store, but had to spend $53 to ship it back, I never would have bought it online. And they didn’t even provide a full refund!! I would never purchase anything from this company again, even though their clothes are nice. But their business practices are abominable. Don’t trust them. I’m considering reporting them to the BBB.