CareProdx.comReviews of careprodx.com

Product was what expected. Delivery took to long and requires improvement.

Good company to deal with. Rating is product.

We ordered an item from CareProdx. The next day we received a phone call that the item was indefinitely backordered, and offering to help us find a replacement item. My husband only wanted that specific item, so he contacted the manufacturer, and learned that the item was in fact discontinued. When CareProdx called back, he relayed what he had learned. The customer rep was very apologetic, again offering to help find a replacement product. When my husband declined, they quickly and easily cancelled the order, and called back the following day to confirm that it had indeed been cancelled. So we would easily give the service department 5 stars, the deduction of 1 star being for the lack of information that my husband easily obtained. We would gladly order from them again if they offered something we needed.

Like to say the customer service Team Kelly was very exceptional. As for the product I have not received any solution on this product. The issue with the product is that the seat part does not lock over the toilet. Like the same product that other customer orders. Pins holds are missing for adjustment of the seat to lock and place over the toilet. Plus the vendor for this product black mail me in the market which is not correct. I have provide pictures of the identical seat for them to see the facts that we are stating. As of today no resolution. The answer is that is the way the product is made. They did not want to go down and see my view point to show how to rectify the situation. Instead they chose the easy route to ignore the issue and not resolve. The product would be great if they modify the issue with the pins holes. It is a safety factor for our love ones... Thank you for listening..

Customer service was very helpful. Delivery time was quick. The chair is very useful. Great product. Pricing for the chair was the cheapest I could find.

It was very easy to find the right product for me and to order it. The shipment came on time

The chair is sturdy, comfortable and seems to be a good value for the price.

Arrived on time - easy to assemble - easy to use.