Care Medical Source Reviews | Read Customer Reviews of caremedicalsource.com

Care Medical Source Reviews | Read Customer Reviews of caremedicalsource.com

Care Medical Source reviews

175 approved reviews, newest moderated first

ANTHONY
Sep 29, 2019
Great service
Great service. Been buying products for 29 years. Great customer service. I have no complaints
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Bob S.
Sep 28, 2019
I needed help
I needed help to figure out what I needed to replace parts on my Quicke II, and Heather was of great help!
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ANTHONY
Sep 28, 2019
great
did a excellent job with my order
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Mr. Charles M.
Sep 28, 2019
Superb Customer Service
Great web site - and superb customer service when needed/
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SHARON
Sep 28, 2019
Beware!
I purchased an expensive wheelchair cushion and found it to be uncomfortable, so I asked for instructions for a return. I received a rather terse email reply telling me that it had to be received by them eight days from then. I complied and sent it the next day. When I received no confirmation from them that they had received the cushion and no credit to my credit card even after emailing them for an explanation within a month, I contacted the credit card company to dispute the transaction. I had my tracking information showing that the cushion was received 3 days before the due date. The matter was resolved by the credit card company. Just be warned!
Response from Care Medical SourceOct 1, 2019
Dear Sharon, We are very sorry to hear that you had a less than a satisfactory experience shopping with us. We always strive to provide the best possible customer service and we apologize if we fell short of this goal. Most of the cushions we sell are sent directly to our customers from the manufacturer as we do not stock them in our warehouse. When this is the case and the cushion is returned back to the manufacturer they inspect it prior to issuing a credit to our account. This process can often be a lengthy one depending upon the number of returns the manufacturer has in queue to inspect. We apologize if our staff did not communicate with you in an appropriate and timely manner the process of returning your cushion and keep you apprised of the return status. Again we apologize and hope that we can have the opportunity to serve your home medical equipment and supply needs in the future. Thank you, - The Care Medical Source Team
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ALYSSA & K.
Sep 28, 2019
Every time we order the people and…
Every time we order the people and service are great
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John P. Carter, J.
Sep 28, 2019
Satisfied again.
Representatives are always professional, and ask all the pertinent questions.
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KIRBY
Sep 27, 2019
Very satisfied long time customer
I live in Hawaii and I am a long time customer of Care Medical Source. The people I have worked with over the years have been consistently helpful and highly ethical. I truly appreciate such great service!
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