CaremarkReviews of caremark.com

Was told they would send me 90 day supply and would use my manufacturer savings card. They sent me 30 days which I could have gotten at retail pharmacy for 0 copay and charged me $136! They then said it was their choice to use the card or not and it wasn't guaranteed.

The state where I live switched from Express Scripts to CVS Caremark, they are horrible, absolutely horrible. With a $3000 deductible on meds, seriously? Prices on meds doubled and they say when you meet the deductible, they're free, really? I have 2 meds, I'll never reach that deductible, never. Meanwhile I'm paying twice as much for meds. This company has been sued many times for things like this and it's a big conglomerate. The president of this company owns pharmaceuticals, healthcare companies, and so on and they are playing with people's money, our money and laughing in our face. Look it up, it's all true. Hope they get sued again and get shut down for good. It's companies like CVS that are driving this country down while they get rich, bums...

They are worthless. Run, don’t walk from this company. They have you jumping through hoops constantly and can deny critical medicine that you need, they don’t care what kind of pain you are in. I wish I could give them a zero in reviews. They are so bad!!!

Online order for delivery prescriptions are free with my membership. Received prescription recently and was charged 9.49 for delivery. On hold with customer service for over an hour and then was told they could only issue rewards, no refunds.

Thanks to them I can now no longer afford my medication to treat my diabetes. I shouldn’t have to make this decision and it’s not responsible for them to think meeting your deductible and then still having to pay $200+ a month is achievable. I had Express Scripts before them and they were so much better. The people you speak to are friendly there just isn’t anything they can do for you.

I was entirely out of an Rx and needed an urgent refill shipped to me. I was willing to pay for expedited shipping. I was promised via chat overnight service, but the next day, it didn't arrive. So I engaged again. I was told "Oh, there's two-day processing before it ships, but you should get it Thursday or Friday". Okay. Thursday rolls around and still nothing, so I decide to check in. They tell me, "Oh, the 'urgent' status was applied to a different order which was out of refills. (Wut?) We can do a "special exception" and Urgent Process it for you again and get it to you in less than six business days." Mind you, I told them on the first contact this is a heart-rate medication I'm not supposed to stop suddenly, and they promised to expedite it. After going back and forth, the best option is for me to pick up the Rx at a nearby CVS retail pharmacy. Cool. (Why wasn't I given that option in the first place?) Turns out, CVS Caremark cannot transfer a prescription to one of their CVS retail pharmacies, so I have to call my doctor and have them call in ANOTHER prescription. I'm given the usual AI-recommended platitudes: "Oh, I'm so sorry. Your frustration is valid. We take full responsibility. Is there anything I can do? etc." That I waited to refill is my fault, I was expecting auto-refill would be automatic or that, at least, would be sent a notice that I was due to refill. To be fair, I did get a notice to refill, but it was sent to my email two weeks after I had received a 90-day supply, so the 'reminder' was useless. It's not that their people are unhelpful or rude, it's that their customer service has no continuity, or visibility into previous interactions, or reflection of status in their website, or reliable follow-through, or basic notifications. If I had not proactively checked in, I would be waiting, and waiting, and waiting (or dead on the floor from a stroke) When the company I work for moved to 90-day mail order to "save costs", we were promised better customer service. That hasn't been the case.

Needed prescriptions delayed 5 days, then sent to wrong address. I do not have them. I notified CVS Caremark of the error PRIOR to them finally getting around to mailing them out. Still they sent medications to the wrong place. AND I am being charged for them, even though I have not gotten them. I cannot imagine a worse service. No one and nothing on the website or in the "Contact Us" will fix CVS's error of sending medications to wrong address AND then charging me for them too is just beyond the pale.

I never thought this experience would be so HORRIBLE! On the phone for 40 Minutes I'm still on hold as didn't know they were this badz!!