CaremarkReviews of caremark.com

Not once have I received medication on time since I was told I had to mail order medication. The last straw was them cancelling my Rx without notice. I am now almost two weeks without my refill. Given the overwhelming negative reviews, it seems to me they just don't care about people. They know people are stuck with them so we can all just deal with it. I will be actively petitioning my employer to change companies before open enrollment. This company is the worst.

To deal with CVS caremark you must be aware of coverage and exclusions. I requested refill mid Feb. which was denied. They should have informed me I needed a new PA (keep track of when they expire, because they won't tell you.) Spoke to 5 or 6 reps including escalation. Each told me something different. I knew better and advised them. They will promise the world to get you off the line. Ive been out of my med for nearly 2 weeks now. Seems like training is lacking. We are forced to use this service. They need to do better.

Generic drug cost went up $160. Called to complain and see if cheaper to go through another pharmacy. Customer service said no and told me it should actually be $500 more. Explained I was looking at their own bill and I was upset it was $160 more... person was reading wrong information. Caught them 2x reading bad info. What in the world would a senior do? No supervisor available to talk to. Horrible experience. Been on same generic for 10 years. It should be getting cheaper as my other generics have...not going up by 3-7x!!! They don't care if we skip or ration meds. Cleveland clinic and Caremark don't want to keep anyone over 50 alive.

Horrible company to work with. Constantly lose things, make it extremely difficult to get the medications you need to live. They don't communicate well. I am so disappointed my company switched to this pharmacy provider. There is no excuse for the level of incompetence.

I'm in the middle of pre auth limbo/HELL for medication I've been taking for SEVEN years for my chronic health condition. I'm on my 5th or 6th call along with several back and forth with my doctor. The insurance company would save money by kicking these crooks to the curb and provide their clients with their reqiured medication. It's ridiculous to put patients health and well being into someone's hands who is NOT a doctor. I now understand why they have lawsuits in litigation and new ones pending.

Worst phone customer service ever. 90% of the people are rude and have no idea what they’re doing. Really at a loss that they allow these people to work for them. Both regular and specialty pharmacy. If I wasn’t forced to use them I’d switch, but unfortunately I’m stuck in my own personal hell…

GEHA should be ashamed dealing with a horrible company like this. I will never look back once I drop both of them during open season!

I have several issues that weight loss would help treat. Everyone knows how insurance refuses to cover many because they say it isn’t medically necessary but is more of an aesthetic need. CVS Caremark first cancelled a prescription for zepbound (which is FDA approved for treatment of Obsessive Sleep Apnea which I have.) saying the doctor did not respond within a reasonable time frame. I informed them before they did this that the doctor was out of the office that week and would be back on Monday. Second the doctor then sent in a prescription for wegovy since it was on their approved list. They asked for prior authorization which the doctor sent information. They did not approve it saying I didn’t meet their qualifications. How can a business say they know what I need? Are they more knowledgeable than a Doctor or the FDA? I’m not wanting to lose weight to look better I want to lose weight to be more healthy. I guess CVS Caremark only cares about collecting money for acting like they will cover prescriptions and to get their kickbacks for pushing the high priced drugs. WOULD HAVE GIVEN ZERO STARS IF IT WAS A OPTION!