CaremarkReviews of caremark.com

I just got off the worst customer service call I have ever experienced. Actually the young woman hung up on me. When I asked her to explain what she meant by her directions, she simply repeated what she said - word for word. I interrupted because she kept repeating the same sentences that did not provide any help. Then she said, you are not listening because you keep interrupting. She was rude from the beginning of the call and it only went downhill from there. But I am trapped because this is the silt order service my insurance company uses.

I spoke to 3 very nice customer service ladies but still was not able to iron out the tech problem with ordering refills by computer. I received 2 prescriptions from them within the last week! Now they tell me I am not registered. Issue still not resolved:(((((

CVS Caremark has stopped sending 90 day supply medications contracted by American Airlines employees and many other companies in Oklahoma for no reason. Caremark states that a 2019 Oklahoma law said that no 90 day supplies are allowed in this state and that is Not True. Very bad company as they are leaving us in a lurch with 13 different 90 day prescriptions that they will no longer fill. With no other option than to pay much higher rates via 30 day supplies only if we want to use our insurance. Well there are other options to get our 90 day medications delivered to Oklahoma by other companies but it will cost us much more. Beware and don't ever use CVS or CVS Caremark! I heard on the news that Caremark is now starting the same thing in Florida. What a fiasco!

These people are either criminals or so inept that the results are the same. They have made their processes so difficult for their Aetna policy holders that the result is essentially a denial of coverage through obstinance and claiming that they don't have a valid prescription. My son has a lifelong disease, it will never be cured. And yet every three months they force me to get a new prescription. Our doctor provides it, then Caremark claims they didn't get it. I spent over four hours this time around, across 7 different phone calls just to get them to make good on the policy that I faithfully pay for every single month. Stay away! I can't say it strongly enough.

Worst "insurance" I have ever had. They cover literally 0% of my meds. Yet we pay them a premium. These people are crooks.

As a consumer and former employee, I can tell you why so many issues. They hardly train their employees. Managers are made managers by not ability, but friendships with higher ranking. CVS is overworking, undertrained employees, overcharging customers, to further build their empire. When you own the insurance company (Aetna), the local pharmacies (CVS) and mail order (Caremark), then purchase physician offices as they just did, you have a Monopoly! They treat their employees horribly along with their customers, because people are just stepping stones, despite their colorful adds. Feel sorry for their employees and find someone other than them!

Terrible. They used to be better, but now are cutting corners and ordering less costly medications that are lower quality for pharmacies and often also low in stock. They are not keeping medications in stock making it harder to fill prescriptions in a timely manner . They are cutting corners to save money while they purchase another company while the original is struggling. In the end customers suffer. Not acceptable. We have been loyal CVS customers for 10 years but are finally giving up and will be going elsewhere despite CVS/ Caremark being our preferred pharmacy and insurance.

Absolute nightmare dealing with them, I have yet to have a prescription actually filled from them but it looks at this rate like I will need to go to Publix because I am almost out of meds.