CaremarkReviews of caremark.com

Can you give less than 1 star. Makes sense why Verizon would switch from express scripts to Caremark to save a buck. Caremark so far has been the worst and express scripts was easy!! You get what you pay for and Caremark suck!

This company is the worst!! They don't know which way is up. The answer to questions that I have depends on the representative who answers the call. And this isn't a one time issue - this has happened multiple times. Having wrong ship to address in the system, then shipping to an incorrect address, asking for signature when they've shipped to us before and never needed a signature, on hold for an hour just to get a simple answer to a question. It has taken me multiple phone calls to just get a simple answer on a prescription. And multiple months of calls to fix each problem. 1-3 times Caremark screws up... is fine, it happens. 8+ times Caremark screws up... is unprofessional and unacceptable!! Get your act together Caremark!!!

Received a medication that I had put on hold, did not request, and did not need as my daughter is no longer taking it. Called CVS Caremark and they refused to credit the price. I cancelled all medications with them. I refuse to do business with such an unprofessional company.

Totally inefficient. Waste of time. DANGEROUS. Long holds. Conflicting information from emails vs website vs rep. Reps clearly not trained or at all informed, much less well informed. The person tried but it’s clear the systems are totally discombobulated and lack any connectivity. First levels reps also do not see to have any access to information beyond the useless, barely even superficial information on the website. Gave me “an answer” but it was only 1/4 of the information without any reference that there were more options. Nope, pay cash if not on formulary. I had to figure out prior auth & ask. Oh, yeah - there’s that. Unless the reps are taught to subjugate that information? Would not be a surprise based on these experiences. Today I called again. Was left on hold for over 20 minutes. Called in on another line after 15 minutes & literally had 2 different reps giving me totally different answers at the same time. One said “I talked to a senior rep & it will be processed in 2 days.” The other said, “even though you got an email saying prior auth was approved, the mail order dept still needs something.” Naturally, I asked what? “I don’t know. I can’t see that information.” What a disaster. Someone should be ashamed. A lot of people probably. This kind of morass takes lots of idiots to foment. This is a miserable excuse for a “benefits” company. Much less, one involved with helping us manage our well being. Shameful.

When CVS and Aetna "got married", their combined company completely became dysfunctional. For the last hour, my UPMC (Medicare) concierge tried to get a problem rectified. After calling CVS/Specialty, they told us that they had nothing to do with my problem. "Get in touch with Caremark.com", is what we were told to do. So we did. Attempt #1 - after being on hold for 15 minutes, the "representative" cold-transferred us to Aetna. Not what we wanted since I am not an Aetna member. Attempt #2 - the "representative" hung up on us after we asked for a supervisor. Attempt #3 - we got to someone who actually had a supervisor available, but we got disconnected upon her transfer attempt. The company and people that work there, are at best amateurs. Stop doing business with Aetna and CVS if you value your sanity.

CVS Specialty in particular is atrocious. Every month... EVERY month... there is another billing issue and they do not send the Enbrel injections. I am at max out of pocket for the year, have paid all the bills (over $2,200 / month co-pay), and they ALWAYS ALWAYS ALWAYS have an issue. I spend 2 to 3 hours a month at least on the phone with them. I will get my weekly injections for 4 weeks, then miss 1 or 2 because of their incompetence. It has been this way for at least the 3 years I've been forced to use them. The reps on the phone are usually pleasant, but they never are able to directly handle the issue. Their entire fulfillment process is a joke.

Workers don't have any English and do almost nothing and staying only few minutes.

CVS Caremark is a fraud in a broad daylight. Recently my wife got an ear drops prescription for 5 days. She has BCBS MedicareRX of MA insurance. It was called by Dr.into CVS. CVS said that it would cost (after insurance?) $128. When I refused to pay this much, they told me that with Goodrx they can give me a better deal for $48 cash. Then i looked up other pharmacies and found that at local supermkt pharmacy it is $12 with GoodRx. This is totally outrageous. I wrote a complaint to BCBSRX. Then i discovered that CVS Caremark actually administers BCBS RX of MA. Can you freaking beleive it? What a conflict of interest!!!