CaremarkReviews of caremark.com

By far the worst prescription service ive ever encountered and will never use them again. 3 consecutive months a prescription there has been issues with shipping my prescription, on average arriving more than 10 days late, with customer service being worse than useless to help find a solution. I was consistently told they would overnight ship the prescription, and not once did they actually do this, even after having to call them on a daily basis to ensure they would actually be doing something. Do not use them under any circumstances if you care about actually receiving your prescription.

Horrible prescription coverage. Insurance is refusing to fill a prescription that they have filled in the past. Saying they will only do generic, and I should just try another medicine. They are not doctors yet giving medical advice. There is no generic for Nurtec, and no other medication that works and prevents my migraines. I have had migraines since 4 years old, the only relief I have ever had was from Nurtec. It works so well that I did not have migraines for over 5years. Yet this company wants to deny a medication that has proven to work. It will be pointless, but I will be sending them my doctors/er bills since I paid for appointments and Caremark is going against doctors orders. I will have to pay for new appointments just to get some medication, which will not be the only medicine that works on my migraines. Disgusting company! Only in it for profits.

Awful in every possible way.

If I could leave a 0 I would. This is the most awful pharmacy to deal with period!!!. I had to change to this company because if I didn't then my prescriptions would be no longer covered by my insurance. I changed 2 prescriptions on 02/05. One is still at USPS since 02/06 in Dallas and the other they claim needs dr approval but I have 10 refills left on it when I was with Walmart. They are still waiting for the dr but I called the dr office and they said they sent it to them. I am tired of going back and forth with them. I am curious as to how I will get my 150.00 back. They told me they will apply it to the next prescription. There will not be a next. I am sticking with Walmart.

CVS Caremark is AWFUL. Their implementation of AI is customer unfriendly. They try to make it impossible to actually talk to a representative.

A Caremark rep told me my Rxs from my old mail order pharmacy would transfer automatically. No meds came in the mail, so I called to find out what's up. 2 reps and a supervisor later, I learn the first rep lied and not only was there never a transfer initiated, but I have to read information for my like 20 meds to them over the phone. Insane. My old pharmacy (Optum) then provides a direct number to their pharmacy dept. so Caremark can call Optum. Nope! Caremark refuses. Says Optum must call Caremark. Why would the place where I'm no longer a customer call the place where I'm currently a customer?? Completely backwards. Feels like Caremark policies are meant to discourage customers from saving with the mail-in program. Sick people should not be treated this way.

Got switch from Express Script to CVS Caremark by work company as of 1/1/25. I rarely taken medication and just now my prescription history suddenly seems endless of heavy pain killers as well as numerous strong medication for various medical condition listed: it completely mixed with another person with my same first name, same age, but different middle initial. Last name not shown so I couldn't tell if we have the same last name. Upon writing to customer care, I got a response that the representative did file an incident report about it but I've been checking my file, still nothing change in there, such serious confidentiality violation regardless of if they did processed these medication under my coverage! No peace of mind. Lawsuit potential!

Absolute disaster of a company. They deserve to go bankrupt. Getting them to fill prescriptions take 2 or 3 calls because of as many mistakes. Instead of taking accountability for their shortcomings, they focus on telling them the reasons they can't do their jobs. I have never grabbed an electric fence, but I have to believe it would be more pleasant than dealing with these people. Absolutely, the worst company I have ever experienced in the healthcare field. Bottom line is, I never got delivery of my prescription and couldn't even get them to provide a replacement to me. It is a critical prescription, and I don't know what to do.