CaremarkReviews of caremark.com

Failure to cover needed prescriptions. Greed runs this company. Not care.

I used mail order to get a 90 day supply. When my order came it was 2 bottles instead of the 3. I called in and they told me no it was correct. I was told many stories. All sounded like B.S. The manufacturer even says 1 bottle=30 days. I went up the ladder to no avail. They would not refund the difference. They would not send the 3 rd bottle. What a SCAM! I said at least they could have been transparent and said this upfront before I ordered! More B.S. I will never use them or trust them again. My advice- CHECK and recheck your order to make sure you are getting what you should.

Possibly the worst Healthcare provider out there. Just received denial letter for a prescription my doctor deemed necessary. Funny how some paper pusher can have more authority than my physician over my healthcare. They ALWAYS use generics, and if it's a brand name, they will always deny it.

Was told multiple times that multiple medications would be covered only to be denied everytime my doctor submitted the prescriptions. After speaking with a supervisor I was told the 2 employees I spoke with misled me. Terrible company and support team. You would think with medications they would be careful with what they are telling people.

Worst company out there. Frauds, liars and thieves! They have no intention of helping you. They sure are quick to tell you its a system error and that part has been submitted to be corrected even though you get zero help from this fraudulent company.

My experience with Caremark Medicare Plan D was initially good starting in 2012. However their operations and customer service deteriorated greatly over at least the past year. They inexplicably cancelled two prescriptions that both had remaining refills without notification. When my physician sent a new 90 day prescription they cancelled it because he sent a 10-day prescription to a local pharmacy to tide me over until the Caremark order arrived. They told me I should go buy what I needed out of pocket. And, unbelievably, today they cancelled the most recent prescription for no reason. There is more, these are examples. Customer service is abysmal. Representatives do not have knowledge of the Caremark system and repeatedly tell me things that are not true. I finally found a higher-up who actually told me that many of the reps don't know what they are doing (my words). If you have a choice, stay far away from Caremark. I'll be changing at next enrollment period. Caremark puts the health and safety of their paying customers at risk.

I would do anything to not have Caremark as my insurance provider. It's a non stop battle for prior authorization, prescriptions expiring before they can be filled (due to delays imparted by Caremark itself), and lack of communication. My most recent awful experience left me without my medication for 3 months. Thankfully I had been skipping doses for several years in order to build this stockpile in anticipation of prolonged delays caused by Caremark. But now that reserve medication stock in depleted. Why must it be this terrible?

Terrible. They care more about profit and whatever hand shake they made over patient care. I jumped through hoops, joined a program I didn’t want to be one just to stay on a medicine that worked for me. Now a month later they are telling me, the medicine is no longer covered. Complete BS