CaremarkReviews of caremark.com

This company couldn't improve if it tried. This is the absolute worst prescription management company in existence. They always have issues filling even the simplest of orders. Unfortunately we're stuck with them because of our health insurance. I have to call on a nearly daily basis for some screw up or another. Mr doctor and his nurse even HATE dealing with them.

Absolutely worst experience. Trying to save $30 on a prescription my mail order through CVS Caremark coverage took days of stress, frustration, 11 phone calls and no savings since delays forced purchase of short term refill and regular cost. No assurances were followed through. Still waiting for prescription to arrive.

First time this year I had a problem getting a prescription mailed from them. Several texts sent from them. I called the doctor 3 times and still they say they did not hear from the Dr. I called them twice and on the last 45 minutes call they would not answer my question and finally hung up with no return call back to me.

Disgusting, CVS Caremark needs to be shut down. Meds running out who cares, they sure do not. Meds say sent never were and they could care less. Don't bother reaching out, the WILL NOT HELP YOU. This is why CVS is going out of business is the quality of care doesn't even exist.

CVS Caremark will not re-approve my daughter's Zepbound. As of July 1, 2025 CVS Caremark removed Zepbound from their formulary without warning. Zepbound was ordered by my daughter's endocrinologist since April 2025 since my daughter had side effects from Wegovy. Zepbound has been working well and now CVS Caremark has disregarded the prior authorization that the endocrinologist completed justifying the Zepbound order. CVS in this case is playing an endocrinologist which should not be the case. I pay over $3,100/month for insurance and I expect Zepbound for my daughter since it has been effective. My daughter leaves for college in one week and now we have to face insurance pushback and have make a decision on a new medication when she starts college.

Following "approval" for brand name per my Neurosurgeon's recommendation CVS Caremark sent me a "Good News" letter then proceeded to charge me for a Tier II medication. My Neurosurgeon has to call them to request a "Tier exception" isn't that the point of the Doctor writing the brand requirement? Generics have differentials that may not be therapeutic for certain people and therefore not an option. It is not a "choice" for my intractable Epilepsy disorder.

CVS is constantly treating my body like a science experiment by taking superior medications that work with my body away from me and making me try whatever their board has decided are suitable even though every time I have horrible side effects some of them permanent. I understand if it is a cost savings for them, but they should allow me my medications still even if I have to pay maybe a higher tier pricing. My doctors are surely know my body and my health history better than strangers at an insurance company. The past few years have been insane.

CVS Caremark is an absolute nightmare and we are stuck because this is the prescription processing service my husband's company provides with our Aetna insurance plan. NOTHING is covered without a prior authorization. The formulary list provided when logged in on the website does not match what they actually cover and they deny EVERY prior authorization the first time. I have been on the same ADHD medication-- a cheap generic-- for 17 years and they still deny the prior authorization on the first round every single time. My asthmatic daughter does best with certain brands of Albuterol inhalers, and Caremark only covers one type and it does not work nearly as well the others. Calling customer service is just a loop of recordings and you ever get to an actual person. They can treat consumers however they want because ultimately, employers will continue to use them no matter how AWFUL the service is. They are the worst.