CareCreditReviews of carecredit.com

I tried to apply for Care Credit. They send a link to open and you have to do a video of your face but even though you give access to your camera fir this step you cannot continue to take the picture. All I get is my camera is not working even though I gave access. I did a diagnostic check and there is nothing wrong with the camera on my iphone. I called Synchrony to tell them the link is not working and they are not very helpful. Keep telling me to try again but I get the same result and then after about 3-4 tries the link does not even ask for access to your camera. I talked to an Apple tech and he said it is not my phone camera. I call Synchrony and get told by a manager they can send me something to mail in and that it can take 30 days to process. I said I will try the link again and still does not work so when I call back to request the mail in process they tell me they don't do that. Very poor customer service.

Received a line of credit for LASIK. Apparently the line of credit had promotional financing that expired 1 year later. They expect you to download a pdf statement to see this information otherwise the expiration of the promotional financing was buried at the bottom of an email. There is zero notification through the portal you are asked to join on MySynchrony to view and pay your bill. I payed the just over the minimum for a year and randomly logged in to discover I had been back-charged the interest from the start. I now owe more than the original amount. When I called to ask if they could roll it back and let me pay off the credit line they bounced me between account managers who said their manager could not take phone calls. They each said that, "there was a 30 day grace period, but because you are 2 days after the end of that period there is nothing they can do, you should have checked your monthly statements." They were very sneaky at charging the back-interest and completely unyielding when on the phone with their customer service call center with managers who had accents so strong they were difficult to understand. The lack of transparency alone is a huge reason to avoid using their service. I wasn't given a choice as they were what the LASIK center used. I feel scammed and cheated and hate carecredit for not caring at all. Avoid at all costs.

I used my credit card and the next day they closed my account due to inactivity. Now I cannot go online and pay or look up my balance. They could tell me that there is a direct payment option that is set up from years ago and will be coming out each month. They would NOT tell me which account this money will be coming out of!

I have used Care Credit for chiropractic care for about 3 years, and although they had a "No interest promotion" running when I signed up, they still charged me 32-37 percent interest. I submit payments well over the payment amount, and have stopped using the card, but cannot seem to get it paid off. I have another credit card with a reputable bank which offers 0% interest if paid off within one year. I have been trying to transfer the Care Credit balance and they refuse to transfer it. I have called Care Credit and was told "No, we don't do that". When I asked the lady that I spoke with, "so I can't use a credit card and pay this off?" she replied with a solid "no". Care Credit is a ripoff! I like the Synchrony site, in that I have all of my credit cards right there when I sign in, but Care Credit sucks.

Don’t use Care Credit! After settling my bill in full, I was shocked to find additional, unauthorized interest fees tacked onto my account after the transaction had already been completed. When a customer pays a final bill, the transaction should be closed. Sneaking in extra charges after the fact is completely unethical, misleading, and borders on outright fraud.

Do not use this company. They just closed the account without notice. Didn't owe them, didn't do anything wrong. I hope they go out of business very soon.

I opened an account with care credit to get new dentures for $4000 over 18 months. I paid every month over $250 so I word have it paid in 18 months. Zero balance on account. Now I am done OR so I thought. All this happened in the last 3 weeks. Now I get an alert from one of the 3 main Credit Reporting. My alert said I have a negative account with card credit. I did everything right. Paid on time and have a zero money I owe on that account. I call in today and after 5 calls finally get to speak to a customer service person. My question is Why was I reported to the 3 main credit score places? She says I don't know!! So now Care Credit is suppose to file a dispute. My credit score went down 30 points. I will have to check at the end of the month to see if it is taken off. I DO NOT trust this company. Beware when using this company as to what just happened to me. I see others are having lots of problems too. I guess I will also try filing with Consumer Protection Service. This is not right and the company needs to be checked out.

Absolutely useless, and now because of them, I have no coverage for my dogs surgery. I was fully approved after providing my ssn and income for the loan I needed. It just needed my driver's license pics. I used the app, but it didn't recognize the back of my dl. I tried multiple times; eventually it timed out and said the link has expired. Then when I went back to the link, it was still expired. I tried going through the process again and this time it said I was denied for the exact same loan I was just approved for (literally signing the contract for). I called and it took 20 calls to talk to someone. I kept getting rerouted by the robo operator. When I was finally rerouted, I was told I was denied. When I told them I wasn't, they said their system said I was. I looked it up, if the app closes out because it sucks and can't take a good Pic, it AUTOMATICALLY denies you and any future attempt; all because the app failed. I called back to explain, but was provided no support. Absolutely awful, I wish I could give no stars. Gonna have to find an alternative so my dog doesn't die now all because they're too inept to deal with a broken app issue.