CareCreditReviews of carecredit.com

Hello All, I use to think Care Credit/Synchrony Bank was one of the best credit card companies out there. I am writing to let everyone know how incompetent, unprofessional, rude, and outright disrespectful this company is. Since Aug of last year (2022). I have been put on hold for excessively extended periods of countless times w/o being checked on. I have been hung up on, given incorrect information, been harassed by collections and you name it, by Care Credit. I have been going back and forth with Care Credit on the same issue that is still not resolved to this day (Feb 1, 2023). Aug of 2022 I was upgraded to the Care Credit MasterCard, which was an awesome way to show their appreciation for my being a good and loyal customer. They automatically closed the old card and sent me the new card. They did a balance transfer from the old card onto the new card, and I thought everything was fine. A couple of months later, I started getting collection calls, so I called the customer service (or lack thereof) number. I attempted to find out why that closed card was showing a debt. For 5 months now I have been told that I made a purchase on the old card and I know for a fact I did NOT! They could never tell me the name of the merchant or any detail of the purchase other than the amount. I have talked to countless reps and managers, having to explain the whole ordeal to each person with multiple transfers for 5 months now. I have put in several dispute claims. When I would call to follow up with the claim, it was never put in, time and time again. I have recently come to find out that it wasn't a purchase that was made, but a mistake made by one of the incompetent CSRs. This issue has still not been resolved and I am told it will take up to 30 more days for them to respond. This is absolutely unacceptable and no one seems to care about resolving my issue. One of which could have been resolved or not even happened 5 months ago, if they had competent workers. No one has contacted me to apologize or follow up to let me know what is going on with my case. No one has addressed my many complaints about the multiple reps and managers that I have had to endure for 5 months. They should really be ashamed of themselves!

This is the absolute WORST financial institute I've ever encountered!! Thought it was a great option to use when my dentist office recommended it and have made timely monthly payments 3x what is required, so imagine how shocked I was when I learned that my balance was higher than my limit and the amount that I had charged because I missed a promotional on the interest??? What?! Because my payments are set on auto-pay, I rarely look at this account so when I discovered that interest of $564 was charged to my account and caused it to go OVER the limit, I was furious!! DO NOT USE CARE CREDIT - IT IS A RIP-OFF!!! Any other loan company would incorporate interest rates, not hit you up all at once for them. I will NEVER use this place again.

They, along with synchrony bank, are FRAUDS - you pay them for products and they are quick to take your money, but when it comes to refunds, they make every excuse, lie about returning funds, and delay your money being returned to you. Word of caution do NOT DO ANY BUSINESS with Care credit or Synchrony - they are the absolute worst

This company I would avoid at best, after your promotional period is over with they will balloon your interest charges like they did to me at over $759 one-time yeah you heard that correctly. After I get my home loan approved this is the first acct I will pay off to close it forever.

Absolute robbery.. this company acts like they want to help everyone and are there for people and they are absolutely robbing people. Payments dont do anything to your balance they just keep tacking on more interest. Do not recommend anyone use this.

I used the care credit medical for a few years then they offered me a care credit Mastercard and I accepted. I used it for a few small seim regular bills. I set "autopay" to pay full statement balance. This even still shows as my current setting. Lo and behold they did not take an auto payment and trashed my perfect payment record and charge a nice old late fee.

Trash company trash people can't get ahold of anyone and when you make a payment and it shows it went through the amount goes right back up and that was without me using the card. Can't wait to pay it off and Close it but if I have to get the BBB involved I will if they keep screwing with my account. Do not use care credit unless you wanna get screwed.