CareCreditReviews of carecredit.com

Had a CareCredit Mastercard through Synchrony Bank. I've had the account for over 11-12 years with excellent history. I allowed both of my kids to be cardholders on my account. Earlier this year, one of my kids had a legal name change. I had to fax all legal information to CareCredit regarding the name change of the cardholder. It took multiple phone calls over 4 months to get a new card with the correct name. BUT then they also changed my name as the account owner to my son's name! They have my SSN linked with his name and then would not talk to me as I am no longer the account owner. This was a HUGE clerical error on their part, and they claim they cannot fix it. I had to get my son on the phone to close the account. Complete incompetence! Never again.

I used care credit for 3 interest free payments for dental work. The first was 12 months, the other 2 were 6 months. The monthly payment was enough to cover , however CC decided to payoff the 2 6 months payments first (as per their small print) and then the larger payment which resulted in a $550 interest charge over 10 months or so. Calling there CS dept provided no help, I truly am disgusted an encourage everyone to use another provider or follow their monthly statements closely.

They are crooked if you don’t pay them for the use of their card the amount that you owed in six months, they lower your credit amount that they approved youto below what you owe and then report your over your credit limit, but they don’t tell you they’re doing it. I will never deal with them again. I chopped their card up, and then I burned it Worst place ever. That company needs to be put out of business.

The worst card to deal with! They lack transparency and hide information from your statemtents. Save yourself the money, trouble, and aggravation by avoiding them at all costs. Incompetent and dishonest.

Very poor customer service. Issues you call about are never resolved. I disputed the same charge 4 times because they would not complete the investigation properly. The representatives are incompetents and difficult to understand. They deliberately disconnect the calls because they don't want to help or hope will go away. Sychrony Bank are absolutely terrible business. Stay away as you will not receive good customer service and not worth the headaches when needing assistance.

Has me on an account without my approval. Unable or unwilling to do anything about. Extremely poor quality customer service agents, with the first giving me immediate attitude for not knowing all the account details on an account I didn't open?!? The next conversation I had with them, I couldn't understand the woman hardly at all, and she didn't have a clue about anything. This company is a complete joke. Stay away

Care Credit is part of Synchrony they are a sub retail finance company with the highest rates beware do the home work. You do better with your own credit card company to pay for dental work.

I talked to supervisor Rick ID#7826 today and I found out that they closed my account even though I went through the trouble of getting a personal loan a few months ago to pay my care credit balance off!!! I told him that I will be telling everyone that I can on my social media platforms to stay away from carecredit. Because this is total BS.