Wally HealthReviews of carebywally.com

this was the best dental experience I had as far as booking appointment being able to experience the newest technology on dental care having a hygienist that was very gentle very anal and clear on steps that were needed. I was even running a little late in Williamsburg location, still saw me as scheduled. I have nothing to say but great things about this location their team and their work great job.

1 star (if I could give 0, I would). Misleading marketing + predatory lock-in + no real customer support. I signed up for Wally Dental / Care by Wally because their ads heavily push “Swiss-engineered Airflow® technology” and “pain-free cleanings that replace traditional metal scraping tools.” I specifically chose them because I do not want my teeth scraped. Reality: they still used scraping tools on my teeth during my cleaning. The experience did not match what they advertise, and I feel like I fell for tactical marketing meant to lure people in. On top of that, the membership is essentially a 1-year lock-in. Once you use a cleaning service, you’re locked in for the year — no cancellation, no refund. That’s the kind of thing people need to know before they sign up. The appointment itself also turned into a sales pitch. After my first cleaning, the clinician aggressively tried to sell me a filling. I firmly said no, and it still felt pushy and uncomfortable. The worst part is their “support.” They push an automated text-only number (1-888-335-2957) that they market like an AI bot. You can’t call it — only text. And they use the same number for both marketing blasts and essential appointment communications (reminders, rescheduling, cancellations, questions). Their website also doesn’t let you properly manage appointments. So if you need help, you’re basically forced to text this number and “opt in” to receiving messages. I was getting massive marketing messages from that number. I replied STOP to stop the marketing… and it also stopped all essential customer service communications. After that, I couldn’t effectively communicate with them. There was no real way to talk to a human, so I literally had to show up at the clinic in person multiple times just to raise basic concerns. That is unacceptable for a healthcare service. I also found that they’ve been sued federally over unwanted marketing texts before. Here’s one case you can look up: Frederick v. Wally Health, Inc. d/b/a Care by Wally, et al., S.D.N.Y. 1:23-cv-10363 (TCPA / marketing texts; default judgment entered and the case closed). In the current climate, it’s wild that businesses are still allowed to run setups that feel designed to pressure consumers, lock them in, and make it hard to opt out of marketing without losing basic service communication. They’re running a Valentine’s Day promotion right now — consider this a warning: don’t fall for the gimmick. I’m cutting my losses and walking away—after reading other reviews, I honestly feel lucky that money is the only thing I lost. Based on what others describe, it seems like this could easily cross into actual harm or injury, and I’m not willing to risk that.

Better Chairs I loved the service, it was exactly what I needed and was looking for. The staff was patient, courteous, kind and knowledgeable. However, the chairs need to be switched out to a different color maybe. I went to the Midtown East location and the particular chairs I sat in were visibly changed in color. These were white chairs that are now dark in the center. Maybe light gray chairs with a complete plastic covering?

I just wrote a stunning review yesterday about my great experience at the midtown east location with Henry, the hygienist. Can you find it?

A fantastic technician and technology that should help to improve my long term health and dental hygiene.

very thorough exam, with hi-tech Xray and 3 D image of mouth.

Excellent communication, painless and refreshing cleaning! Hygienist super detailed and informative.. thank you Rose!

Gaberial is an EXCELLENT hygienist