Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great applicant pool and response to job announcement
Used to find and hire a caregiver for my mom. Great applicant pool and response; effective messaging system; takes some practice to work with the website but not hard. Costs money to get the best function, but not much, and it is easy to downgrade/cancel. Hired a terrific, motivated person. I recommend this website. It is worth the premium subscription
Response from Care.comOct 3, 2017
Thanks for taking time to share your experience on the site, Steven! We're glad to hear you've found the perfect caregiver for your Mom!
PB
P B.
Jeg synes først at konceptet lød godt.
Jeg synes først at konceptet lød godt.
Jeg skal bruge hjælp nogle få timer om måneden og oprettede en profil og annonce. Derefter så jeg at det koster 280 kr. om måneden, hvilket er dyrt, så jeg valgte gratis begrænset medlemsskab. Nu har jeg set at jeg skal betale og tilmelde mig løbende abonnement for at svare på henvendelser.
Hvorfor skulle man betale løbende abonnement for sådan en tjeneste?
Hvis man fik en seriøs ansat har man vel vedkommende i årevis.
Selvfølgelig er der omkostninger ved at drive sådan en tjeneste, men abonnement princippet giver ingen mening.
Andre tjenester skaber kontakt mellem folk meget billigere.
SJ
Simone J.
Racism
First off i thought the company would be extremely great after commercials. Despite hearing the news years ago when the female got drunk & beat a newborn baby . I was excited to pay for my subscription to find the best nanny the commercial exposed. I was able to find a nanny then they terminated my account saying they have the right with no reason.
So my nanny moved on to college . I was back on there again, right after contacting a few nannies . My account got terminated the next week. I tried again two more times and my mother and they terminated my account . Never gave a reason. My reason is they're racist! Thanks so all my beautiful African American people don't use them .
Response from Care.comOct 3, 2017
We're so sorry you feel this way, Simone. As a membership-based online community, Care.com reserves the right, in its sole discretion, to terminate a member's Care.com membership for any reason or no reason, with or without notice. Any decision by Care.com to remove a member's Care.com membership does not constitute, and should not be interpreted or used as, information bearing on the member's character, general reputation, personal characteristics, or mode of living. We wish you all the best!
JA
Jackie
Waste of money and time
Care.com is a giant waste of time and money. Granted, my needs were not the norm. I needed a full time sitter from 1-9:30. You would think paying $40 a month for the site would afford me a way to find someone. Trying to search through local people took so much time. Half of them hadn't been on the site in a long time. The majority of people want $15-20 an hour. Which is kind of outrageous.
The site itself was difficult. I had specifics I needed but not enough character space to type it up.
Maybe I'm salty because I never found anyone. But I've tried using this site different times over the past 7 years, each time with different needs and never found someone.
CA
Cario
One star only because I couldn't give …
One star only because I couldn't give no stars.
Looking for housekeeper for a client - a shambolic collection of unvetted and inexperienced cleaners appeared, mostly 8 miles plus away which coming through London is a long journey, certainly too long for a daily few hours ..... that's if anybody even bothered to reply. The auto rebilling is mentioned- in the small print - but there is no other advance warning that it will be taken before it is and the 'customer care' is rude and unhelpful. Absolute waste of money with no valid leads to staff. Avoid like the plague - these people should not even be in business.
BL
beauti L.
This company is wonderful
This company is wonderful. If you have any issues, questions or concerns they are very prompt to help.
Response from Care.comOct 3, 2017
Thanks for the great feedback, Beauti!
MA
Marie
Don't no why people give such bad …
Don't know why people give such bad reviews in here..
I found a job within af week!
and got in touch with a few people too.
Just be patient! ☺️☺️
Response from Care.comOct 3, 2017
Thanks for taking time to share your experience looking for jobs on the site, Marie! We wish you more success!
JM
JAMES M.
IMPOSSIBLE TO TALK TO A LIVE PERSON FOR HELLP
Care.com seeks to match care givers and baby sitters with those who need those who need those services. It lets job seekers to build their own profiles and list matching job. I t does not guarantee that matches will be found No site of this sort is perfect, but on the whole I can say that Care.com does a pretty good job.HOWEVER, IT IS IMPOSSIBLE TO TALK TO A LIVE PERSON AT CC. IF YOU WANT EFFECTIVE HELP YOU WILL NOT RECEIVE IT BY ITS EMAIL SYSTEM WHICH, FRANKLY SUCKS!
Response from Care.comOct 3, 2017
Sorry to hear this, James! I'll make sure to pass your feedback along!