Care.comReviews of care.com

Did not receive one reply from my applications. Upgraded to the Premium service. Sent personal messages with my application as suggested by the website. Still no replies. I was worried that I hadn’t set up my profile correctly, so contacted Care.com. They suggested that the people who had placed their adverts were either too busy to respond, or were perhaps on holiday. What all 20 of them?! I would suggest saving your money and advertise locally in your area instead.

Stop! Do NOT sign up with Care.com!! As a small business owner I am perplexed that a company is making money off of these sweet people but will not provide a way to speak to anyone at Care.com on the phone. I tried to chat online and kept getting cut off because their system just went down. I wish I had read the reviews before I signed up with them!!!

I signed up for a 1 month subscription and then continued to take money off my credit card without my permission, with no notification, for another 3 months. Whilst most companies will refund you when this happens because it’s actually unlawful, this company just sent me terms and conditions which don’t even apply to me because I don’t reside in the US which the terms and conditions refer to. I asked for my complaint to be escalated to a manager but they just ignored. I am having to make a claim through my bank for fraud. I will be referring to trading standard too. It’s also a complete waste of money because no one replies to your emails. The two that did, both messed me around. I made arrangements with both to come at a certain time, they both cancelled after the time they were already supposed to be here, said they would come next week and be in touch but I never heard from them again. Avoid at all costs, read all the other negative reviews.

Inden du lader dig friste til at betale de 290 kr, så skal du lige vide at de 10-15 beskeder du har fået fra arbejdsparate personer, ikke er afsendt af dem, de er afsendt af Care.com (som meget gerne vil hjælpe dig af med dine penge). Vi har ikke fået et eneste svar på vores henvendelser, og det på trods af at alle personernes profiler har angivet: "100% svarrate". Svar fra care.com: "I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service". My reply to care.com: What a sly response. You see, i did not acuse you of making fake profiles, i did however acuse you of creating fake responses to our tender, and falsely stating that these "active members" had 100% answer rates. This scheme fooled us into thinking there would be plenty of candidates for our tender, if choosing to pay for the subscription.

Scam to the 3rd degree. charged my account twice because they fooled me with multiple emails to sign up for a background check after I paid for their premium access. I tried contacting them but they have no phone number. They have live chat with people who dont care. End story they stole $55 from me and that almost 2hrs of hard work to try to better myself on their platform.

This company is a scam. I specifically requested to use the service for a month in a tick box mechanism, thinking it would only charge for one month as specified. However. I was charged automatically for another month. When calling the company to correct this error, they said the small print tells you it will roll over unless cancelled. Their marketing fine print is tricky - beware of this. They refused to refund me too. Not happy and will never use this service again.

Keep taking your money. Do not subscribe.

After my negative experience with Care.com I searched online (why didn't I do this first?) and found they have over 300 closed complaints at the Better Business Bureau in the last several years. That is people that are motivated enough to take that step, imagine how many more negative experiences there are out there. Info obtained in a review written by Millenial Money. I would never be able to recommend this company with its unclear, ongoing costs and finicky website. Also, I read in another review on this site that stated customer service hung up on them, I can second that experience. Holy cow. By the way, I found help on HouseKeeper(dot)com at no cost and the site was easy to use.