Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Meredith B.
I signed up for the Premium account because I was offered a coupon code. But I was never prompted to enter the code, so I ended up being charged the full amount.
Response from Care.comAug 31, 2022
Hello Meredith, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006621 with your message.
Edwards P.
Really not a great site from a tech perspective. Hard to navigate and not a ton of options to find hired help.
Response from Care.comAug 31, 2022
Hello, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV- 006599 when you message.
Yamaira
Great service, easy to use.
Response from Care.comAug 31, 2022
Thank you for the 5 star review!
judy
process is easy to use
Response from Care.comAug 30, 2022
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006574 when you message.
Sara S.
Pretty pricey for a subscription and all the add ons.
Response from Care.comAug 29, 2022
Hi Sara, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Julianna C.
not pleasant so far, having to pay just to use this website is such a scam. hope i at least find a good babysitter out of this
Response from Care.comAug 29, 2022
Hi Julianna, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Sarin S.
I had a terrible experience with a cleaning lady from this website ,it was the worst experience ever I asked her to clean floor and she literally took all of the things off of my walls and thru them in the trash this woman took the cake . Never in my life have I had a cleaning lady throw out my medicine ;she did ,she was the worst experience of my life truly the worst in my life ,never again
Response from Care.comAug 29, 2022
Hi Sarin, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006545 when you message.
t C.
cancelled my account and don't know why- sent a inquiry to them and got a canned response that said basically we can cancel for any reason and don't have to tell you why we did What a load of crap- will find someone somewhere else
Response from Care.comAug 29, 2022
Hi There, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like for us to confirm the refund, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-006546 in your response.
