Maggie P.
Takes your Money and Closes your Account!
I made an account and paid for the background check, but then Care.com kicked me off the site. I tried to log back in on multiple browsers, laptops, and phones. None of them work. I tried to click "forgot password" and I never received a reset email. I spent money on this background check, the least I can do is have access to log into my account. I would like a refund on my background check, but the help request form on their website does not recognize my email, yet I am not able to make another account with the same email. Waste of money, it's a scam!
Response from Care.comNov 23, 2022
Hello Maggie, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you paid for a subscription and were closed immediately after, the system most likely issued you a refund, however it does sometimes take up to a week to process through your bank. If you'd like assistance, please reach out to us through the contact us link at helpl.care.com or through Facebook Messenger. Please include Reference Number REV-009685 in your response. Check out this article about account closures. https://help.care.com/families/s/article/Why-was-my-account-closed-by-Care-com?language=en_US