Care.comReviews of care.com

My experience with Care.com has been excellent. The platform is very intuitive, professional, and makes connecting with families quick and safe. It is a highly efficient tool that I recommend to anyone looking to provide care services with total commitment.

I signed up for one month and it's auto subscribed me without my permission and it's impossible to cancel as I can't login or get hold of anyone on the customer help area. The website doesn't function - if you try and reset your password nothing comes through, if you try and submit a support claim it continually loads but doesn't go through!

Care.com connected with a wonderful family who has son I will tutoring twice a week. Thank you!!!!!

It was so smooth direct just everything I asked for and I know this will sound automated but it the real deal mane!!!! Frfr

Care.com has become a total scam. I’ve had an account with them for years and all of a sudden they cut off access to my account and messages. I can see I received a msg from a family but the site won’t let me read it, which has cost me potential jobs. Out of nowhere, they are saying my birthday and name don’t match my license so they won’t verify my identity. I haven’t done anything to change that info on my account. The only discrepancy is that my license includes my middle name. When I’ve reached out to customer support, it’s taken at least a wk to get a response each time, so this has now been going on for over 2.5 wks during a critical time of needing to find work. The only option they gave me was to close my account and create a new one, which would erase my reviews from families and make care.com charge me again. The company has gone down hill in the last several years and had multiple lawsuits against them (which I can see why). I’ll now use another platform to find families to work with in the future.

Very misleading advertisement!! It can get confusing between their two apps and I believe they intend it to be this way!!I signed up several days ago and paid a fee and every time I try and look for a caregiver it lets me look and when I try and contact them it goes to choose a plan when I have already paid!! And don't think you will get a live person to help you it is all automated! The phone number they give for customer service when you try and call it, it says this phone number is not monitored!!! This company in my opinion is very misleading and not trust worthy!! If I can't get it resolved by the end of the week I am calling the FTC Federal Trade Commission!! You would think with the law suits they have had and the money they had to pay back to consumers they would have learned their lesson!!!

Terrible business practices. False advertising. Easy to accidentally sign up for a year with the cost hidden. "Cancel Anytime" statement is false. Dispute is impossible. Canceled within minutes of signup due to their misleading advertisement, got stuck with $155 bill for ZERO services rendered. Check out all the lawsuits related to their poor business practices. Just a low integrity company.

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