Care.comReviews of care.com

Terrible service. You message people and they never reply and you try and post a job and it just gets rejected with no explanation. You get no service and then they refuse to refund your money even though they can see you haven’t got what you paid for. Don’t touch this service it’s a scam!

When I tried to cancel this subscription, the site puts a lot of gates into the process to make it difficult for the user. On the last screen where you think you're going to be able to cancel, the cancellation button does not work. This is a consumer scam.

Absolute trash. I posted a job and got no applicants. I tried to cancel and it put me through an endless loop that wouldn't allow me to cancel (seemed to be a bug in the app). So I contacted customer service, and the chat rep just disappeared for 20 minutes in the middle of our conversation. Basically they just stole $67 and a bunch of my time. What a waste.

Be wary. Our experience was overall very disappointing. Multiple people claiming experience / skills they didn't have. Several people scheduling interviews and then ghosting. We did find someone who was wonderful but it took three months and lots of frustration with unqualified people bordering on dangerous.

Absolutely horrible website. Aside from the amazing families I have been able to meet via care.com, the actual website has caused me so many issues. It is one of the worst websites I have ever used. Twice now my bio has been deleted and re-written NOT BY ME. My entire bio was deleted and someone else re-wrote a bio for me (twice!) that was shorter and not at all the way I would typically write - someone else had re-written my complete bio to say vague things about childcare. The messaging system is also absolutely terrible and most of the time parents or families and I have to switch to text or email to be able to actually communicate. I constantly receive emails saying "so and so wants to hear back from you!" but when I view the message, the actual recipient of the email was someone else and it says so in the original message. I'm not sure if parents know many of their messages just get re-directed to other caregivers like myself even though they never directly intended to message me. I have multiple reviews that show on the app but apparently on the desktop version it does not show reviews, though it still has a spot for them so if you review my page on the desktop it doesn't show I have any reviews. I just cannot say enough negative things about this website.

They make you pay for a service that does not exist By then its too late!!!!

They lady contacted me within a 24 hour period. And she seems to be willing to work with our time schedule and needs.

I find the site somewhat confusing to navigate. I posted a job and had three responses but was unable to contact the person I wanted from the listing.