Care.comReviews of care.com

This app is such an easy way to get and give help to those in need. It makes things very clear. I think some parts, especially with the membership does get a little confusing, but it’s a very simplified version job application app

Elisha was a quick steady worker. My bathrooms and kitchen look shiny

I recently tried using Care.com for backup care, including both daycare and in-home options, and unfortunately my experience was not very positive. For daycare backup care, the stated policy mentions that requests should be approved or declined within 48 hours. However, in my case, I waited about five days without a clear decision. During that time, I only received emails saying they were still searching for a provider, which made it difficult to plan accordingly. I then tried requesting in-home backup care and selected a provider through the platform. The request status showed as “confirmed,” which was reassuring at first. However, according to the guidelines, the caregiver is supposed to reach out at least one day before the scheduled start date. I did not receive any communication, which made the “confirmed” status feel misleading. Additionally, it seems that some of the caregivers listed on the platform may not be actively available. If a caregiver’s schedule does not show any availability, it may indicate that they are not currently taking assignments. In my experience, even with a “confirmed” request, the lack of visible availability was a strong indication that the caregiver had not personally confirmed the assignment, making the “confirmed” status appear misleading. Overall, the lack of timely updates, clear communication, and accurate availability made it hard to depend on the service when I needed it. While the platform has potential, my experience suggests there may be gaps in coordination and follow-through that could be improved.

It’s expensive, but it is an effective way to find care for your littles. We had about 5 qualified people apply for our job offer within a day which made the process very easy.

I thought the experience was great. We accidentally purchased the 1 month subscription and wanted to switch to the quarterly one. Usually it takes us about 2 months to find a long-term babysitter, so the 1 month would not do. The rep was very helpful in canceling the service and now we have the quarterly version. It went really smooth. I know Care.com specifically states that it doesn't refund subscriptions, so I was afraid that we couldn't convert to the quarterly, but the rep did it. So great job on a 5-star service.

In violation of consumer rights act 2015. There are other similar websites that can match carers to families which won’t have illegal terms and conditions. Use those.

I am so happy to find a job during my first month with the app.

Kim P was an amazing caregiver to my elderly parents. She was available to start with one days notice and not only cared for my parent’s physical needs, but prepared meals and helped with housekeeping. She has a very positive outlook and great energy.