Care.comReviews of care.com

When I used this service last year, I had no idea that I signed up for a reoccurring subscription. Most reputable companies will send a receipt or reminder upon renewal. Not this one. I have been getting charged over $89 every three months since last year. I have requested a refund and was messaged that the service is non refundable. How awful that a company would deploy such horrific and deceptive business practices. How can they get away with not even sending a notice or receipt when they charge you. Had I not been taking a very careful look at my bank account I would have never noticed. Just awful. And also had ZERO luck hiring a reputable care giver.

I would love for Care.com to allow me to display a range of pay for my services instead of a single number (e.g. $22-$28). Someone requiring a nanny with college degree and cook skills should pay more than someone without these requirements. Also, I would like a parent rating service. I’ve been told I was hired and when confirming I was on my way to work the first day, I was told they didn’t need me because the had found someone cheaper ( lack of proper communication), I have had guys contact me for “organizing services” that then sound more like “female companion” services, etc.

I have found awesome families to work for!!

Care.com used to be useful for booking reliable sitters at late notice; then they quietly discontinued direct booking service in Jan2026 and refuse to provide refunds for annual subscriptions - rendering the rest of the term pretty useless. Sitters often message to apply then do not respond, generally a terrible and frustrating service.

In my experience, Care.com did not meet my expectations. The platform advertises hourly rates for services like cleaning, but in practice, most providers I contacted did not offer hourly pricing. Instead, they quoted fixed prices that were significantly higher than expected, without first clarifying my needs. For example, I was quoted $500 for a cleaning service, even though I had not requested a deep clean. This made the experience feel inconsistent with what is presented on the platform. I also reached out to customer support to explain the situation. While I initially received a response, I did not receive any follow-up after my reply, which I found frustrating. Overall, based on my experience, I did not find the platform useful for my needs. For childcare, I personally found alternatives like Sitting Made Simple to be more structured. For cleaning services, I would suggest considering established cleaning companies, where staff are typically insured, background-checked, and service expectations are clearer. This review reflects my personal experience using the platform.

I found a job within two weeks. This is the third position I have had from Care. The first one was for a year until they moved. My second job lasted five years with a great family that were transferred to another state. I actually found my third job before my second job ended very quickly. All of my jobs have been found quickly.

User friendly

I have a great experience using Care.com, got many opportunities through it