Dave W.
OUT $500...and WASTED 5 MONTHS OF MY LIFE...
Lets begin back in December was finishing up a refi with another lender when i recieved a call by Cardinal and the conversation ended with i can beat there rate,... and etc etc. Now i like my loan officer and i hope its not him, but underwritng needs some help. So left first lender and jumped on board paid $500 up front for appraisal{big mistake}.Doc after doc after doc after letter after letter.... wait now lets do it again and oops again and now you need to talk to some credit counsel people to get your reports right. Ohh and they already had the paperwork/ docs that Credco called my bank and other financial institutions and got for Cardinal. How do i know this,....i was on the phone call. Never felt like a shmuck,like i did that day.JUst a couple days ago was finally told alright we did it way to hang in there,notary be getting ahold of you underwriting approved and its closing. YUP .....Wrong ...so wrong ....now i need to provide more docs, yall know whats next another extension ...and ANOTHER FEE tacked on AGAIN....whats that like 5-7extensions plus fees and boy pay attention cause those rate lock extensions ain't cheap....wish i knew of another recourse cause about a week or two ago i ws pissed. The message on Octane todo b/s board sent me into hyper "LIVID"......mode. Im not sure what i want to do out $500 dollars, with a family isn't feasible.Also why do i have to ask for a copy of appraisal ....did i not pay for it,,,and when i did ask ....what u plan on going somewere else. Well maybe, and make sure how you wasted 5 months and money and undo stress.
Response from Cardinal Financial CompanyApr 20, 2022
We are so sorry to hear this. We apologize that we are not meeting your expectations and that you are experiencing delays. We would appreciate the opportunity to gather some additional information from you so we can rectify the situation. At your convenience, please contact our Customer Care department at (855) 957-6405 or via email at [email protected]. Thank you and we look forward to hearing from you.



