Card Claims CenterReviews of cardclaimcenter.com

I have been dealing with eclaims since August 9. I have made seven phone calls to the agents. Today, I was beyond being patient and I was a lunatic. So, they gave me a supervisor. She also gave me a line of bull. my claim is for $16,000 for an African safari which we had to cancel last minute because I developed serious heart issues, and was told absolutely not to fly. I sent them an email from the tour company stating that because my cancellation was less than 10 days there would be NO REFUND. Then I sent them the detailed policy from the company as well. Not enough. I don't know what else they want. Unfortunately we have two more trips booked with this company, and there is no way we can get out of it, because it is too late to get other travel insurance. I will NEVER use them again, and I fully intend to contact Chase and let them know that we are cutting up our Chase Sapphire Card.

Did not cover damage. Company is horrible. Do not trust anything they say or use any credit card that is associated with them.

How does a billionaire company with multiple $100s of billions get away with not paying for baggage delay if that is clearly stated in the policy? I have been trying to be refunded for 6 weeks now to no avail. Shame on Eclaims and Chase! I charge them with surcharges and late fees. Next step will be legal actions.

My baggage was lost by an airline in June. I had about 4,000 worth of meaningful items in that bag. It was never returned to me. I filed my claim with Eclaimsline in June right after the incident occurred. It is now October and this is still not resolved. I've spent hours and hours waiting on hold, trying to get in touch with my examiner, digging up receipts. I've done absolutely everything they have asked of me, on time. In return, I've gotten much, much less than I am owed. Every time I call, I am told a different story and conflicting information about my claim. I am currently appealing my claim. I am considering taking them to small claims court because I believe they are actually defrauding me. I am leaving Chase and going to Amex after this experience. I encourage you to as well.

Like all the one star reviews on here, my experience was no different. Submitted claims for lost luggage during international travel once and was asking for all kinds of document a couple months later, even when I've submitted them already. Recently submitted claim for delayed trip and they're stalling again by asking for the same document over and over again. I called multiple time and was transferred to different customer service with bad attitude. At this point, I consider the Chase credit card close to false advertising about the travel protection since they're trying very hard not to pay anything.

Chase MUST cut ties with this 3rd party system if they want to keep their customers. It is unfair to customers who sign up for this credit card to think that getting trip delay/cancellation reimbursements will be a relatively smooth process. Instead, their customers are all sucked into a time-wasting vortex. We all have jobs/families/lives to get back to. No one has time to be in touch with Eclaimsline for months at time over SIMPLE requests. In addition to that, Eclaimsline lies out of their asses all the time. They keep giving us excuses as to why they couldn't give us a FULL refund. All their answers (given by different representatives over the course of several months) have been proven WRONG. Chase, either use a more efficient/honest company to handle claims or give us another benefit that you can actually HONOR. There are a million other travel credit cards. We can all switch over at any time, no problemo.

I sent all requested documents by registered mail due to warnings against using their online claim program.They did not initiate communication and had to be prompted to move the process along. When contacted they would continue to ask for additional information or often, information previously provided. After five months the claim was denied for a reason that should have been discernible immediately. Card Benefit Services is terrible to work with and the number of complaints makes it clear that the credit card company is choosing to use them either in spite of or because of their methods to avoid payment. I have lost respect for the credit card company as a result. These protections should not be listed as a benefit of the credit card.

Rented a vehicle in Iceland for a few weeks, paid in full on my Sapphire Reserve and declined the rental company's insurance. A delivery truck was speeding on a gravel road toward me, kicking up countless rocks in its wake. With nowhere to pull out of the way as the truck sped past, the windshield on my rental was struck and a pretty substantial crack resulted. Filed my claim with eClaimsline (auto insurance carrier for Chase), including receipts, photos, repair invoice, rental agreement, monthly statements, and everything else their site listed as required. It has been nearly three months and the claim is still pending. When I try to call them, their menu directs me to options which robotically say to check the claim status online and then it hangs up. No responses to emails or messages sent through their website's contact form.