Card Claims CenterReviews of cardclaimcenter.com

I flew with American Airlines who lost my luggage on the way to my destination. After over a month, they declared it lost and lied to deny my entire claim saying I provided a fraudulent recipe, accused me of being a fraud, and rudely hung up on me while I was talking. Luckily, I had purchased the flight with my Chase Shappire Preferred credit card which offered lost luggage reimbursement. It took quite some time to receive the compensation (my took about 3 months), but the customer service is excellent. Almost every representative I spoke to was able to answer my questions and assist me in a polite and friendly manner. Some even listened to what had happened to me and how much of a headache it was processing my claim on their website. They were very understanding, and I recommend calling them right away if you have issues. It is best to talk to them than figure out how to process the claim on your own. I received a fair compensation that I probably would never receive from American Airlines. Thank you Chase and eclaims!! It is worth having the Chase Shappire Credit Card as their benefits are pretty good and I think better than other credit cards. Now the downside, not enough clarity on required documentation needed for claim. Make sure to go on the eclaims website to see what you need and just call them when you're not sure. I found info on the Chase benefit pamphlet was lacking information and best to refer to the eclaims website. The website does not work well and there is no save option. I literally sat on my chair for 4 hours completing the form and listing all of the items lost, date purchased, and amount paid. I was so happy to upload my documents and when I clicked submit, I received an error message. It is best to talk to a rep about a solution. Luckily, I saved a print document of the form and uploaded this on their website. They told me errors usually occurs when you upload too many documents. This honestly got me so upset that this information wasn't provided to customers before they file their claims via their website. I would have then been more cautious using their website so not to get an error msg. Be ready to re-submit documentations. I think it is something with their website. I was asked to re-submit via email instead of their website. Supposedly, the claim examiner couldn't open the documents from the website. This makes me wonder why they even use the website when it doesn't work well. At one point, they had asked me to re-submit documents I already re-submitted!! I called a rep asap and spoke to a wonderful rep who helped me bring my case to a senior claim examiner. At first, she didn't understand my issue, but after I explained the issue, she handled it very well! Don't expect to hear back when they say they will! This was the most annoying part when you hoped to hear on an exact day their decision on your claim and you left refreshing your email to see if you got an email. Also, don't bother calling because they will just tell you that it takes time and you will get a decision when the claim examiner gets a chance to read your docs. If you just be patient, provide all of their required documents (even if you are missing some receipts, they tell you it is ok cause who still keeps receipts for things they brought!! or even get receipts sometimes), and consistently keep in touch with them, you will most likely get compensation if they deem your case is valid. On a side note, I highly reccommend to anyone not to fly with American Airlines. It has been 5 months since the incident and I have tried contacting them and they just keep saying there are discrepanies to deny my claim. I told them I could prove the receipt is real, but they would not hear any of it and just hung up. They continue screwing over other customers - check their twitter page. Save yourself a headache and spend more to fly with an airline that cares!

Super easy process for me I was rather pessimistic about this based on other reviews, but I had a really good experience. I had a new pair of sunglasses that broke when dropped just a couple months after buying them. I submitted proof of purchase, credit card statement, and picture. I heard back 2 weeks later that my claim was accepted. Giving only 4 stars, as they say you'll hear back within 5 days (not 2 weeks)...but hey, 2 weeks is pretty reasonable in my book.

TL;DR - Positive experience overall on 4 different claims. You have to follow up with them constantly by calling, they may not always respond in a timely manner via email. I've filed a about 4 claims with eClaimsline, based on my coverage with my Chase Sapphire Preferred Card. 3 of them were approved, and I was reimbursed, the last one is pending: 1. Rental Car Windshield damage. Someone vandalized the windshield of my rental car in a hotel parking lot in Florida. I was reimbursed for the initial deductible I paid the rental car company, and eClaims took care of the rest (Took about 3 months, and I made sure to follow up almost weekly) 2. Trip Interruption / Delay, had to stay at a hotel overnight. I was reimbursed (Took about 3 - 4 weeks). 3. Some other trip interruption / delay. I was reimbursed (Took about 6 weeks) 4. I have one more pending Trip cancellation for which I am trying to get my cancelled hotel reservation cost reimbursed (cancelled with less than 6 hours to check-in time). To touch on a couple of points: A. Additional Documentation - Yes, it is true that no matter how careful and detailed you are in providing information, and supporting documentation, they always seem to need additional information on documents. Thankfully, I have been able to provide them. If you don't send them the right additional document, they may not reach out to you to follow up for months. B. Response Time: They don't always respond via email within 2 business days, or they don't always review your documents within 5 business days. They way I have dealt with this is to constantly follow up. I have always had luck with calling them, barely any wait time. C. Knowledgeable Representatives (or otherwise) - People should understand that there are usually multiple companies involved. The folks you call to explain your card benefits are not the same folks at eClaims who actually deal with your claims, and they are not the same folks as your actual Credit Card Provider (so that's 3 different entities already - Credit Card Provider, Benefits Providers, and Claims Processing). When you call them, they read off the same booklet you have explaining your benefits. I have a PDF of my benefits handy that I always refer to before filing a claim. Sometimes, I call just to verify certain things. The folks I have spoken to at eClaims have been honest and straight forward with me, and seemed knowledgeable enough. All in all, I have had a positive experience with them. You have to follow up yourself, you have to make sure your documents are in order. They don't always respond in a timely fashion (which is why i deducted 1 star). I cannot stress enough that you should always be kind to everyone you speak with. It is understandable if you are already frustrated based on different things, but try to be considerate and don't take it out on representatives; they are bound to be more helpful if you treat them politely and with respect.

My collision damage waiver payment for denting the fender of a Europcar rental in Italy, through Capital One visa card, was refunded in full and with a fair Euro/dollar exchange rate. It did take 3 months from initial application to receiving the payment, most of which was waiting for the rental company to supply documents. The initial instructions about what to submit weren't completely clear (e.g. an "accident report" had to be more formal than the written comments about the damage entered by the rental agent on the rental agreement) but what was requested was reasonable in the context of the situation. I read reviews by others here on TrustPilot and elsewhere saying that eclaimsline was basically a scam, but that was not my experience. The only reason for not giving them a "5" is that they took longer to deal with and reply to my submissions than the promised 5 working days. But, since the damage was completely my fault, I can't complain!