Card Claims CenterReviews of cardclaimcenter.com

I filed a claim the first week of August 2023. The last few days of January 2024 my trip cancellation way approved. I submitted 8k worth of documentation. I was stranded in another country when my flight was cancelled while I was in the airport and was not rebooked. I missed my cruise and had a lot of unexpected expenses. I was only reimbursed for my cruise fare under trip cancellation and was told to file other expenses under my trip delay insurance. They got me to close my cancellation claim out and said I was claiming the additional amount under my delay benefit only to find out it’s a max at $500. Yeah it’s a scam. I will be closing this card out after my anniversary and sticking to AMEX. They are such a scam.

I was staying at an apartment in Madrid where the electricity was out for more than 24 hours. I called Chase who told me that if I went to a new apartment, it would be covered since the conditions of the apartment were uninhabitable. I left the apartment, went to a hotel, and filed a claim with Eclaimsline. They denied my claim and even rejected my appeal saying this: The claimed hotel expenses were for new or additional travel expenses. The Guide to Benefits states Eligible Travel Expenses are Non–Refundable, prepaid travel expenses. The definition of Non-Refundable states the expenses must be for unused travel arrangements. Though we are certain this was a very difficult time for you, you have indicated that you were reimbursed for the nights that you did not stay in the apartment due to the apartment being uninhabitable by the owner/host. The new expenses for the replacement accommodation are not eligible for reimbursement as they were not prepaid, non-refundable expenses. Therefore, we are unable to consider your claim. This explanation makes no sense whatsoever. Of course the charges were new - how was I supposed to know that my accommodation would be without electricity? This company finds every loophole in order to NOT give you your money. I am now out $500 because of this. Truly a terrifying experience to have in another country and Eclaimsline just doesn't seem to care. Disgusting, corporate greed. Thanks for NOT having my back when I needed it. I went head over heals and did everything asked of me. So so aggravating.

Submitted a Purchase Protection claim in November 2023. It is February 2024 and eClaims still has my claim pending. If it's not one thing, it's another. To date, I have submitted all the requested documents and now, they are asking me to submit the same document again without explaining what was wrong with the one I sent. Per Customer Service, my claim is now "suspended". Several requests to have the claims examiner contact me have been ignored. I was planning to upgrade my Chase card, but with this experience, I will see who the other card companies use for travel and purchase protection benefits.

I sat on a plane for 5 hours before the entire airport closed and United left us with no info on what options we had, only an automated your flight was canceled you've been rebooked for the next day. So we got the lowest cost airport hotel and waited for 24 hours. It came to my attention that the Chase card used had travel delay insurance. We looked up the claim link online, which is eclaims and filled out the online form and attached all the receipts and flight delay proof. Many weeks later, we got a phone call from an agent who had such a bad accent it was not understandable, but we responded to an email asking for the same documentation the 2nd time. Then weeks later the same email request asked for the same documents once again the 3rd time. This time we called and got the online run around, but with an actual English Speaker who said the same excuse we still don't have the documents needed. Chases's $600 a year card is the card that offers this benefit, and we used this same card to pay for expenses caused by the delay, but that did not matter, this eclaims company wants copies of receipts and airline documentation to prove we were delayed, but they are not clear WHAT form of proof they want so we sent everything. But they continue to delay and delay without valid reasons and only blame the customer or victim of a delay and use the "Oh our system may have lost your documentation" excuse United needs to step in or refund the $600 a year fee as we are not getting what we paid for or United claims is a service we paid for

They are terrible to deal with. When you call it is impossible to talk to someone with authority. After reviewing and explaining the claim, had to do it six times, the agent says they understand. The next process is to send it to the "claims adjuster" who then denies the claim. They then ask for information that has already been submitted and the process starts all over again. The people answering the phones are unable to do anything other than pass it on. This company is worthless and I am surprised Chase Bank continues to use them. It was hard to believe all the bad reviews here and at the Better Business Bureau, but now I do. PLEASE use another credit card company that does not use eclaimes-line.com

I had booked a weekend trip and the hotel was nonrefundable. Unfortunately, severe weather, for which there were National Weather Service bulletins (that I saved) stating do not drive as it will be extremely dangerous. We were unable to leave in order to go on our trip. The request was simply to reimburse the loss on the hotel we booked for the weekend. Seemed to be a very clear situation. I uploaded receips and documentation of the storm, but about 8 working days later I received an email staing we did not incurr a financial loss therefore they are closing our claim. What?! I tried calling them multiple times but the line always disconnects so I can't reach an actual person. I've tried emailing without results. If I had known this service was worthless I would have bought supplemental trip insurance. I'm very upset with Chase that they condone this as a contracted business. I pay an annual fee for extra perks and this is just trash.

THE WORST COMPANY! I filed a claim with them 6 months ago. I have wasted hours and hours of my time trying to get them to process my claim. I have jumped through every single hoop and submitted everything they have asked me for, but I get nowhere with them. Every time I call or email them they say they will ask an adjuster to process my claim and it hasn’t happened after 24 phone calls and emails! Added 1/31/24 I have already emailed the email address and the response many different times and my claim has still not been processed.

Used my Chase Sapphire Reserve, and have two trip cancellation claims pending with eclaimsline. Worthless and frustrating!! Repeated requests for the very same information I've already submitted. I submit letters providing detailed explanations, and they don't read them. They closed one claim for no reason, I'm fighting to get it reopened. In contrast, a recent trip cancellation claim through my American Express Platinum was processed (by AIG) quickly with no hassle. REady to dump my Sapphire Reserve (my primary card) and rely only on my Amex Platinum. Update 1/18/24: as you can see, the eclaimsline helpdesk responded to my review, and asked me to contact them. I did so immediately. They reported that my claim was in "final review." A week later, still no action. I contacted helpdesk again. They responded quickly, but merely to report that the claims examiner was trying to determine whether the tour company in question would provide a credit for our canceled tour - even though months ago we provided all the info, including a letter from the tour company saying there would be zero refund. Eclaimsline continues to make excuses for not finalizing the claim, and keeps looking for reasons not to pay, when no such reasons exist. So excrutiatingly frustrating. Why Chase Sapphire Reserve outsources its travel insurance to elaimsline is a mystery, they should replace it immediately. Chase Sapphire Reserve customers are getting totally screwed with eclaimsline.