Card Claims CenterReviews of cardclaimcenter.com

I recently had a very good experience with eclaimsline. I booked a cabin near Yosemite National Park for a family gathering in March. The unprecedented winter storm (snow) forced the closure of the Yosemite National Park and we had to cancel our trip. The owner and the platform (VRBO) refused to give any refund. Since I made the reservation using Sapphire Reserve visa card, I contacted the card benefit service and they referred me to eclaimsline for submitting a claim. After the claim and required documents were submitted, I received an additional request for an additional document (credit card statement). Within 2 weeks, my claim was approved and the lost money would be paid by the card benefits. Reading through all the negative comments on eclaimsline, I almost decided not to file a claim. I am glad that I filed the claim and got my money back.

Filed for Medical Emergency Reimbursement (wife broke foot in Mexico). It took a little time and I had to track down some documentation; paperwork from Mexican hospital detailed all charges but did not actually contain a diagnosis. Service Rep Charlene called me and walked me through exactly what I still needed to successfully file a claim. It worked and after a total of 6 weeks, we were reimbursed for the ER charges.

I had a very smooth claim experience, I submitted all required documentation online and was sent a refund check for the full amount within 2 months of my claim. After my initial submission EClaimsLine asked for more specific documentation and I uploaded it and it was reviewed. I was really worried after reading all of these negative reviews since I have the Chase Sapphire card and didn't research who actually processed the travel benefit claims. I am definitely relieved! I also found EClaimsLine to be easily reachable on the phone too for questions I had. Just make sure to have everything you need and a little patience goes a long way.

Read the reviews and was a bit skeptical but everything ended up turning out great. The agents on the phone were polite from beginning to the very end and the whole process took about a month partially due to me not having all the information for the auto collision claim. They ended up paying $1700 for the whole claim and refunded me my $300 deposit that enterprise charged. Patience is key as it ended up working out.

Very pleased with the outcome of my claim. With all the proper documentation it was promptly paid

Rented a car back in early June of 2020 (Florida), and got into an accident with damages totaling $9700.00. I didn't purchase insurance, but used my Navy Federal cc for the transaction. I opened the claim a few weeks after, and shared the claim number with an Alamo damage representative. They worked with the Visa claims department directly, and I had to upload a notarized letter confirming I had no other insurance at the time of the accident. That was about 2-3 weeks ago. Today, just got a notification that the claim was paid, and that they also have my $500.00 deductible ready for deposit (paid to the rental car company upon returning the replacement car). Hopefully this gives some assurance to someone dealing with this type of headache. I must say I wasn't especially sold on how this would all pan out, but I'm elated at the outcome.

Either I am another lucky one or eclaims have got their act together. I normally do not write reviews but after all the negatives I thought I should share my experience. My whole claim went incredibly smoothly. I had no issues and my claim was approved within 36 hours of me loading up my final document. I was paid 24 hours later by ACH. We had a united vacations scheduled for July but my kid was admitted to hospital with appendicitis. Needless to say we could not travel. United were prepared to refund me my vacation cost except the 1200 non refundable deposit. I made a claim on my chase card and while it took a little while getting all the documents together and scanning them the whole process went flawlessly. I did not have a need to contact anyone directly everything was done via email and their website. I will say I had all the required docs. Old bank statements, Vacation itinerary, Doctor letters using their form, United policies etc. Things I would advise to make a claim go smoothly: 1. Make sure you have a legitimate claim. Any ambiguity and I am sure they will question your claim which is understandable. 2. Read and understand the policies 3. Make sure you have all the required documents with the exact information they are looking for. 4. Submit your claim but do not load docs immediately. You will be given a claim number. 5 once submitted go back into the website to existing claim by using your claim number. 6 see which documents you need and load one at a time. After each upload go back in via existing claim and make sure the document loaded. One issue I had is that you do not always get a confirmation on the upload or it hangs but if you go back in each time you will see the doc uploaded. After loading all the docs if you have not heard from them in 48 hours I would contact them. Overall a surprisingly good process/experience

After reading all the bad reviews I was prepared for the worse. But...I was not going to be deterred so I carefully prepared the claim documents and the responses were polite, timely, appropriate and the claim approved. The delays were all mine, or rather my doc not responding completely and timely. Two things: 1. The online claim process did not work but I then decided to have hard copies and send in the claim via certified mail. 2. The claim forms are cumbersome and could be made more user friendly. Where there is smoke there is fire and I am sure the bad reviews are deserved. But, that was not my experience.