Card Claims CenterReviews of cardclaimcenter.com

We were planning a trip to Okinawa, Japan. On the day we were supposed to get on the plane, my son had a high fever, and we had to cancel. The hotel offered no refund. I actually messed up the paperwork twice, but each time they let me know what changes were needed, and once I made them, they accepted my claim and reimbursed me in full. The whole process was actually really quick. They were always prompt (they claim that they always review documents within 5 business days, which is impressive) and polite. Their online interface feels up-to-date as well, had no issues whatsoever.

After reading these reviews I was terrified, but I have to say my experience was amazing (my claim of nearly $6,000 was just paid today about 30 days after initiating it). I rented a car at Hertz and declined the LDW, charging the rental on my Chase Sapphire Preferred card. I was in a single-car accident (I swerved to avoid a cat that darted into the road, hitting the curb and damaging the wheels and axles.) Anyhow, I eventually uploaded the docs requested on eclaimsline (it is a confusing process). Hertz contacted me and said they would upload the remaining documents required (estimate of repairs, etc.) directly, which they did after I gave them the claims number. Nobody ever contacted me from eclaims, nor did I receive any emails other than the initial email saying my claim had been opened. I just had to keep logging into eclaims and uploading the remaining docs as they came in (they even accepted a printout of charges from Chase.com since they hadn't shown up on my statement yet). I can see this process being frustrating or downright aggravating if you need further explanation of what is required. I probably oversubmitted what was needed out of an abundance of caution. Anyhow, as I said, after reading the reviews here I was petrified my claim would never be paid, or that it would drag on for months and months. Yet in less than a month, a nearly $6000 claim was paid. What a relief. I will say my rental was in the U.S. which almost certainly helped.

Seeing these reviews I was very apprehensive opening up a claim. To be fair to this company, I would like to share my experience as well. Online claim process is a bit confusing - some items are, like if I filed a claim directly with a carrier, as it's not applicable to my case. But it was quick. I explained the details of my case in a cover letter, submitted all docs: the letter from a ship explaining that we did not dispembark due to weather, invoice for car rental that I could not use because of that, my CC bill and the cover letter. That's it. In a week or so I got email that my case has been approved, and 1 more week later I got my check in the mail. No headaches. Thank you!

I had to write a review because everything I had read was awful and I was prepared for a bad experience. I cancelled a cruise due to strep throat. They asked for a couple additional pieces of documentation after I submitted, but absolutely no fuss or back and forth after that and received full reimbursement once I sent everything over. Be careful to find out all the documentation you will need when you’re seeing physicians, etc. There are certainly some hoops to jump through, like forms requiring a physician signature as opposed to another practitioner.

Really easy process for claiming rental car collision damage waiver. Accident occurred in Norway and some documents were even sent in Norwegian, but Eclaims quickly translated and issued a full reimbursement for over $1000 in supposed damage to the car. I called twice and both times the line was answered in less than 10 minutes of holding. Better experience than many other businesses. Not afraid to deal with them again in the future.

After seeing the reviews on here I was expecting a bad experience. However it only took 10 days for my claim for product protection to be approved. Highly recommend using this for product protection.

Wow, what a great site! Easy to use and immediate response.

We were booked on a fully paid for cruise leaving April 1, 2023. My husband broke his leg on March 3 and we were forced to cancel the cruise. After reading all the negative reviews, I really didn't have much hope of getting reimbursed. I submitted all the paperwork with details highlighted trying to outline everything up front. 'During the process, they only asked for one other document that I immediately sent them. Yes, it does take a little time - mine was around 45 days. They approved the claim and I had the money direct deposited to my checking account. I have zero complaints for my experience with this organization. I've booked another cruise and will be using my Sapphire card again!