Card Claims CenterReviews of cardclaimcenter.com

Unclear and disorganized. Called the eclaimsline center and they scheduled a call for me to speak with an examiner to help me go over documents. Got a call back the next day with the rudest person I've ever dealt with. He gave a lot of attitude right away when I tried to speak and he said he repeatedly said couldn't hear me. Once he shuffled his phone around and said he could hear, I asked if I was speaking to my examiner and he responded with belittling replies; talking as if I was an idiot. It seemed like he was having a bad day and decided to take it all out on me. He raised his voice at me and cut me off whenever I asked questions to clarify information. Finally, when he said the wrong date for something and I asked if he meant "this date", he went quiet and hung up on me. Horrible. I've never experienced such unwarranted and unprovoked hostility before.

Dreadful service. Endless lost documents. Many calls resulting in assurances that "we have everything we need" with no action. I am in month 10 pursuing a claim which I have been assured at least 5 times will "now go into final processing." All very courteous and helpful sounding. All ineffectual if not fraudulent. My one star rating is too high. These people should be put out of business.

I have a trip delay claim and a trip cancellation claim. I have been back and forth for weeks on the trip delay claim. Every contact I get from the company is asking for repeat information or yet another document when I laid out clear documentation. I have made a similar request with Delta Amex before and now I will end up canceling my Chase United Visa over this.

I have NEVER received the level of awful customer service that I received from Card Benefit Services. What benefit/service?! I sent every single thing I was asked to send and it was never good enough: they couldn't read it, it was pixelated, they didn't receive it, etc. This is quite obviously their scheme - frustrate people to the point that they just give up. Even when I asked to speak to a supervisor/manager, they wouldn't connect me. What's my recourse?

Like everyone here says it is a scam and only designed to look like they might help. I've sent reams of documentation, talked to representatives several times, and they point to some fine print which I was completely unaware of. Scammed again!

SCAM!!! SCAM!!! SCAM!!! Filed a claim online two months ago and attached all required documentation, then sent the same required documentation in 6 separate emails - per many Eclaimsline requests. After calling them between 8 and 10 times over the last few months and being told to "expect a link for your payment", NOTHING has happened to-date. It's a run around every time I actually speak to someone there. Shame on Chase for using this useless company and the liars that work there. RUN AWAY!!! Don't waste your time filing a claim with these scammers.

Lots of reviews and while reading them I just feel that I am reading about my case back and forth game over and over again, wasting time asking for the same docs. I am sure all good reviews they creating themselves it could not be true: I provided all required docs and they keep asking for the same documents , looks like I gonna pay myself to car rental : shame on chase:

It looks like its fraud !!!Filed for a trip interruption as my daughter got severely sick before the original flight. Got a claim number 0009742***. Uploaded documents zillion time s. Its been 45 + days and I am asked the same documents again and again . I am frustrated and only option is to fight this legal route . I am certainly going to cancel chase sapphire .