Card Claims CenterReviews of cardclaimcenter.com

I greatly appreciate the ability to have you pay the car rental company directly for the damages to the car. That is a wonderful option. Thank you for being there for me in this process. It is a secure feeling!

I rented a car and my additional driver was struck by an uninsured driver while I was home in bed. My additional driver's insurance insurance company disclaimed liability they claimed their insured wasn't negligent and because I signed the rental agreement, I was responsible! My insurance company would have been stuck for $34,000 and it would have been a claim on my policy and I would have to pay an increased premium for the next 5 years! I have $1,000 deductible! And I wasn't even in the car! But because I had paid for the rental with my Chase Sapphire card, they covered EVERYTHING! Even my deductible!! That's right! For $100 a year, I was better off with them than my insurance company that I pay thousands to! From claim to payment took about 60 days. It took that long because I had to wait for a damage statement from the rental company. I wish I could give them 10 stars! I'm thrilled!

easy to file claim, good communication about claim status and easy to receive claim payout

After submitting all documents my claim was fulfilled in a timely manner. Customer service was great!

I made a claim for damage to a car that I rented. I submitted the claim online, and uploaded copies of paperwork. I then sent the claim number to Hertz who also called them. In less than a week, I received an email saying that the claim had been paid. I should say that I had a claim for travel interruption in 2019 (before Covid). It was miserable and took months. Maybe this is an outlier. Maybe I got lucky. Maybe they've gotten better. I'm not sure, but THIS time was great!

Quick response times on line and easy phone access. Took lots of paperwork, but well worth it. Very satisfied with end result.

I had my info handy from a travel insurance claim, but the process was straight forward and actually fast. Quite pleasantly surprised.

Overall, I am very happy with the coverage and the whole process and interaction with the customer rep. Some improvements: - The document upload site was a little confusing, as it was not displaying all the documents uploaded. - I had to walk through the rep to find certain information they were looking for. It could help to have a facility to annotate the uploaded doc for what to look for and where to find that info. - The program doesn't cover change of air fares due to trip changes. It might definitely help to have that included.