Card Claims CenterReviews of cardclaimcenter.com

Pathetic , they dont offer any benefit, as they always want Airlines to reimburse any cost to you and only if Airline declines ( Which never happens they would reimburse the cost) . Its total waste of paying $450 for Chase benefits while I have never seen any claim going through chase?

I submitted a claim after I had a car accident with a rental. The damages for just the rental was over $12000 which doesn’t even include the damage to the other car involved in the accident which was deemed to by my fault. Eclaimsline paid a whopping $2300. I tried contacting them about why I am still liable for the rest of the damage and they never get back to me. Eclaimsline is a scam. Don’t rely on them if you need them.

This is a total gimmick. I have tried for months to get reimbursement for several items due to my vacation being cancelled on account of hurricane Dorian. Eclaims has succeeded in pushing me around to the point that I give up. It come down to this... if the common carrier won’t reimburse you, neither will eclaims. (This is not what they tell you, this is only my experience afte dealing with them for three months) So why pay for this service at all???

ongoing cellphone claim dishtech2531 dot wixsite dot com forwardslash cbsclaim

This company, also knows as Eclaims line, which provides travel benefit services for holders of Chase Sapphire Reserve, is notorious for doing everything in their power to NOT pay. At one time, they dragged out my claim for 3 months, every two weeks asking for another document, or asking another question. Only a threat of complaining to BBB (with which they are not accredited, ahem), and to Chase itself brought this case to conclusion. At another occasion, a few days after submitting the required documents, I received a response asking me to submit those very documents. When one calls them, and tries to complain, they sweet talk you and sound very understanding, but the process never moves. If all documents have been submitted correctly, the only way to prevail upon them, is to submit a formal complaint to Chase, Visa, and Insurance regulator. Publicizing this information also helps. Hopefully, Visa will wake up to the fact that current travel benefit service provided is far inferior to that of AMEX.

Can someone tell me what's the point of having this company as travel insurance? From my understanding the point of travel insurance is to protect a travel purchase/investment from an unforeseen issue. Well if that's the case please ditch this company and find someone more reliable who will step in and actually pay you back your lost investment when things get messy or out of hand between other vendors and third parties.This is an absolute scam, a disservice to the customers they're supposedly serving, and puts the insurance industry in a more negative light than it already is in. I advised on Eclaimsline / Card Benefit Services about a trip cancellation request in regards to a medical issue and proceeded as expected: I uploaded medical documents, made notations of my fare, and provided all necessary correspondence between the travel agent and the common carrier. Eclaimsline then suggested I reach out to both the airline and travel agent and request what documentation is needed. Both parties said differing statements and both can hardly speak a lick of English. And why am I reaching out? I'M LITERALLY DOING YOUR WORK FOR YOU. THIS IS YOUR JOB NOT MINE! The problem only got much worse when the travel agent repeatedly asked for an updated medical document from my physician's office to which I complied. And then they asked for an updated medical document with a fancy signature and a stamp...and another one with nicer handwriting.. to the point where they were just beating around the bush to hope the situation drops. It's clear to see they don't want to comply with the situation because they would be losing money on the ticket sale hence the repeated use of asking for new medical documentation. Eclaimsline's clause of "Did you attempt to reach out for refunds or credits?" is an absolute joke because clearly I did but the third party here is avoiding the situation to not lose their profit. This travel insurer should've stepped in and solved the issue directly by providing a refund for the airfare based on the travel agent's reluctance to cooperate given the excessive requests. When the claims examiner makes useless statements like "...after all sir we are just a secondary travel insurance provider and there's nothing we can really do" is an insult equivalent to rubbing salt in the wound. Way to be more of the problem than the solution. If you have Eclaimsline with your Visa Infinite or other travel based credit card please stay away from using this insurer. I was super optimistic about this perk with my Chase Sapphire Reserve but now have found it to be absolutely worthless. I've heard the insurance on American Express is better but I'll have to see for myself. This company is without a doubt useless and scammy and is in dire need a class action lawsuit against them. Please cancel the contract with this company, Jamie Dimon! You are better than this!

I keep meticulous documentation of everything related to my accident, and upload the documents to their portal and send a copy via e-mail. I have called, e-mailed and sent smoke signals - yet my $1500 claim has still not been addressed and it has been almost 1 year. ONE YEAR. Ridiculous. I am considering canceling Chase and sticking with AmEx. The insurance company Chase decides to do business with makes me wonder what other shoddy practices they deploy...

Complete scam, is an understatement. All my documents have been uploaded for months, and now they are requesting(intentional delay to wear you out), the exact same docs I already submitted. Can you spell Class Action for fraud against Chase?