Card Claims CenterReviews of cardclaimcenter.com

Their claim process is designed to send you in loops. Their website is a django app that a high school kid could make (or hack) in probably 30 minutes, and it's designed to do things like make you call them to ask for help (e.g., "MBS Tix" is "Monthly Billing Statement for Tickets"). After three months, I finally got them to request documents that they have already requested previously. I cancelled my Sapphire Reserve account because of these people, and encourage everyone I know with Chase accounts to do the same.

SIX MONTHS AND SEVERAL EMAILS AND CALLS, WHICH TAKE APPROX 1 HOUR HOLD AND THEN WE GET A BS STORY, AS OUTLINED BY OTHERS TOO. THIS COMPANY IS THE BIGGEST SCAM, ITS A SHAME FOR CHASE TO USE THIS COMPANY ! THIS COMPANY PROBABLY BILLS CHASE BY THE HOUR TIMES THE NBR OF EMPLOYEES . ITS IN E'CLAIMS BENEFIT & INTEREST TO DELAY THE CLAIMS AND "MILK" CHASE, WHICH IS MUCH MORE THAN, THE PRESTIGE CHASE WOULD RECEIVE FOR PROMPT PROCESS OF JUST CLAIMS. ALL THOSE READING THIS. SURRENDER YOUR CHASE SAPPHIRE CARDS & TAKE ANY OTHER CARD. UNLESS CHASE MANAGEMENT WAKES UP AND KICKS THIS COMPANY TOTALLY OUT. ITS A SHAME FOR A GOOD COMPANY LIKE CHASE BANK TO USE THEM. JB

I wanted to file a claim for Cancelled trip. But on 1 st step wont let you file claim until you get response from Carrier what they pay or they denied. When you proceed to claim it is very weired kind of form, some time you cant find a carrier name or if you have incudent occured with Bus Line no selection of town/city accept Air Port. After filing claim, it says some one will contact you in 5 business days but earliest you get a call is roughly 20-25 days. If you want to call customer service wait time is ridiculous upto 45 min to an Hour and even then you dont get precise answer from them, keep blaming on claim reviewer etc etc. Supervisor or Manager never available

I filed a claim 2 months ago and nothing. I am still waiting and sending more claims. this is a insurance is a joke

Ditto to all other reviewers. Three months, numerous promises of returned phone calls unfulfilled, no supervisors ever to speak to, and lost paperwork. Chase should be ashamed to have their name attached to such a fraudulent partner. Sapphire was chosen because of this insurance promise and now discover it was useless when needed. Tired of being told to be patient and blaming it on Covid. Based on published reviews I believe North Korea has more favorable reviews

Will do everything to make you give up of your claim. They are so good on it that they also make you lose your will to continue paying for your Chase preferred Credit Card. So, I wonder if that is really a good deal from chase perspective to use them as their claim responsible. this company is ridiculous. I would actually say it is a scam.

This has been the worst customer service experience I have ever had. I have a Chase Sapphire Reserve card, and was directed to contact eclaimsline after I had to postpone a trip because of my brother's hospitalization. I submitted the claim on their website, which indicated I should hear from them within 5 business days. I didn't hear from them for a month, with nothing but a form letter requesting more documentation, which I provided. again, told I would hear in 5 business days, again, waited a month to hear back. I got another email requesting documents I had already provided, so I called the number. After waiting 45 minutes on hold, I spoke to someone who looked at my case, then after about a minute, we got disconnected. Sooooo I called again, waited 45 minutes, and eventually spoke to Pam, who was friendly and attempted to be helpful, but was limited in what she could do. I'm currently waiting for a call from their adjusters to look at my case, which should come in the next 24-48 hours. Here's hoping they actually call me back, but after the atrocious amount of red tape and lack of care shown to this point, I'm not holding my breath. This company is either completely incompetent, or they intentionally create a maze of infuriating bureaucracy to collect on a legitimate claim, so that folks will give up, and they don't haver to pay. My guess is the latter. -also they use Covid as an excuse as to why wait times are so long. Covid has been a part of our lives for THREE YEARS - surely you can add staff to meet demand within that length of time.

Scam company. Will do everything in their power to reject your claim. They do not act in good Faith. Spent 6 months proving documentation and resubmitting the same.stuff over and over again to have my claim denied over an incorrect benefit policy that doesn't apply to my claim. Filing complain with Attorney general office.