Card Claims CenterReviews of cardclaimcenter.com

The claim/reimbursement process was altogether smooth and not too complicated. The only reason why I did not give them 5 stars is because of the generic, and somehow unclear, series of emails I received requesting missing documentation, which were annoying and time-wasting. A part from that, I highly recommend this service and the credit cards that offer it.

Turnaround time was acceptable and I now have a partial settlement. Airline -credits expire in early 2025 and they will be addressed at that time. Live discussions with specialists were informative and appreciated.

Straightforward and they operate via business days.

Outcome was great…our rental car was in an 11 inch rain storm in Hawaii and Budget assigned $13,000 in damages even though we were able to drive that car back to the airport. It was covered by our credit card and we incurred no out of pocket expenses. Our point reduction in the review is due to lack of communication throughout the process. We submitted in April and were not told anything until it was resolved in September. We never spoke to anyone…it is all online. Overall, we recommend this coverage.

I had a heart attack 2 days before we were to do a European river cruise. Eclaimsline required very thorough documentation, which ended up causing 3 review cycles. (They could do a better job of posting all required docs online upfront. E.g., I had to send my marriage certificate since my wife has a different last name.) Overall, the process was done fairly.

I have never filed a damage waiver claim to my card before. I filed a claim for a small scratch on a rental car in Lisbon, Portugal. I did not know what to expect. The process was entirely online. I was requested the usual documents - photos, rental agreement, charge of damages etc. Online portal was very easy to use and upload docs. Two weeks later, they requested proof that I had actually been charged. I submitted my credit card statement with the charge highlighted. That was it. My claim was paid soon thereafter. I never spoke to any person other than the initial call to Chase Sapphire Customer Service. Overall, great experience.

My car vandalism claim was fully paid, based on the documents I provided. Thank you! But...The website did not work properly. I first reported on the website and attached 4 small pdf files. The claim and two files were accepted, and a nonsensical error message (that they could not identify my claim) flashed on the screen. Consecutive attempts to upload additional files, executed over several days and from different browsers, were always rejected, with the same error message. Emailing the files worked, but they were never added to the list of attachments shown on the website. I received the money, so I am not complaining, but a properly working website would have made things easier and less stressful, and I would not have needed to call your agents twice and take their time. It all ended well - thank you.

Provided documentation immediately for a car rental damage claim, after several weeks of watching status online showing "pending" called and was told that I needed to provide a copy of my statement showing that I paid the car rental for the damage. An option on filling out the claim was to state that I had not paid the claim, which is what I selected. I then messaged this to them in an email as they requested. After two more weeks of status showing "pending" called back to customer service and was told that my information had not yet been reviewed and they would expedite. Two weeks later, still "Pending" called and was told I was now in final stages of review and that within 5 days I would receive information if the claim was approved or not. Incompetence or a process designed to delay as much as possible. 8/21 update - I am happy to say that the day after writing a review on Trustpilot my claim was approved and moving forward for payment. 9/26 updating my star rating from 1 to 4, though I want to be specific that the 4 stars represents the tail end of journey, the beginning and middle were what they were.