Card Claims CenterReviews of cardclaimcenter.com

After using the escalation email box, they responded in 10 days stating that pre-paid expenses to museums, observation deck and food tour are not covered even though it’s a covered reason (natural disaster). This is after ECLAIMS sent 3 emails asking for more receipts, itinerary, airfare, train fare, credit card statements, birth certificate and a news article showing the natural disaster. I am shocked with how tedious, painful and cumbersome this process is when all along I never qualified for the claim.

This company is a scam. Their whole business model revolves around frustrating you and counting on you to give up your claim. They request the SAME information multiple times and always pretend not to know anything when you call. Hopefully, some lawyer will file a class action suit to recover the loss experienced by the CHASE VISA clients that file claims with this company.

took looooooong time to finalize my claim

I am so disappointed with the service I have received from Chase & EClaimsline. I have been given the absolute runaround for the last 5 months. A package was stolen from my house. I have video footage, provided all of the details, filed a police report, etc. I have STILL not been refunded. (Chase/EClaimsline claim to refund customers for stolen packages) The package was only worth a little over $30. Instead I have sent over 30 emails back and forth with EClaimsline since April. This is so disappointing. I am extremely let down with this service from EClaimsline.

Eclaimsline administrator used by Chase Credit Cards is a scam. For lost baggage insurance they are asking for receipts of all items in the bag to process the claim. Who in the world keeps receipts of everything they purchase in case the bag is ever lost. This is clearly a way to deny claim.

This is the worst insurance provider I have ever dealt with. They refused to honor my claim despite my best efforts. After an accident, I contacted customer service one week later to explain my situation. I informed them that I hadn't yet received the estimate from the car rental company. The representative advised me to wait until I had all the necessary paperwork before submitting my claim online. Once I gathered all the required documents and submitted my claim, it took them months to review it. They then claimed that I hadn't provided sufficient paperwork, and because the claim period had passed, they refused to process it. I disputed their decision, but after a year of repeated attempts to resolve the issue, I received the same outcome. I even provided them with the exact times I had spoken with their representatives, but their excuse was that they don't keep call records. This experience has been incredibly frustrating and disappointing. I would not recommend this insurance company to anyone. Wasting hours and its like you don't have the insurance. I don't know why Chase still using their service for their customer.

I went to the website and it asked for my airline carrier, which was not in their data base. I called, the operator was unable to assist. She hung up. I have tried calling again and they say they will email me documents but they never do. This is a shady company and I do not know why Chase will rely on them. Mind you, this was for a small claim ($300) and the process to file a claim is designed to be difficult so you give up. I have never had problems with other insurance providers; this was a new experience.

I am having the same issues as so many others who have already commented on TrustPilot. I travel all the time and therefore specifically use Chase Sapphire as my primary credit card. After having been a loyal customer for many years, I recently had to file my first travel delay claim. The claim is straight forward, meets all the criteria and I have provided all required and requested documents. Despite providing the required documents multiple times, Eclaimsline keeps asking for the same documents again and again. When I call and speak to a live person at Eclaimsline (both customer service and the claims adjusters ) they confirm that they have received the documentation they need, yet a few days later I receive another request for the same documents again. It’s truly unfathomable. One rep suggested that perhaps they requested one document multiple times because I had only circled the related travel delay charges on the provided credit card statement and they should be highlighted as well. Seriously, the claims adjusters need the applicable charges to be BOTH circled and highlighted for the document to be considered? And how are we supposed to know that? They’ve also asked that I provide the ages of my two children, which I’ve done numerous times, both over the phone and in a written attestation yet they claim that they still don’t know my children’s ages. I finally sent them copies of my children’s passports even though it’s not required (I don’t know what else to do). This has been the most frustrating experience one can imagine. In comparison, my parents who experienced exactly the same travel delay (we were all together) had no issues whatsoever and received compensation quickly with no frustrations (of course handled by a different company). I am starting to believe that Chase Eclaimsline is operating in bad faith and is intentionally delaying the benefits that I am entitled to. Chase is also at fault for outsourcing services to this company without better oversight. Chase is advertising and promising travel benefits to attract customers yet it appears near impossible to actually receive the benefits once a claim is filed. It’s misleading at best. Next step I will file a complaint with the Dept of Ins and the CFPB. Potential customers considering the Chase Sapphire Cards for the travel protection benefits should be aware of these difficulties and consider other options.