Card Claims CenterReviews of cardclaimcenter.com

We had to cancel a cruise around Japan due to unforeseen surgery for my husband. While the process for submitting information to exclaims can seem a bit tedious, we felt we were treated fairly and that the documents they requested were legitimate requests. And it was a huge relief to receive $20,000 back! My only negative would be that it is sometimes challenging to determine exactly what documents they are requesting on the drop down menu due to vague terms like “MBS” and “other” I will continue to charge my travel expenses on my Chase Sapphire Preferred card and save money on trip insurance.

I appreciate how the card services covered my full expenses from my trip delay. I did find it a little difficult to obtain some of the information that was requested. I was asked to contact the airline and get a statement from them about the reason for the delay as well as the new ticket number which I didn't have and had to contact the airline. Overall I was very pleased with my experience and all the agents I spoke to were really nice and courteous. Thank you very much!

This entire Eclaims process went smoothly, once we knew about the program. We didn't even know our credit card had coverage like this until we looked into it.

The beginning of our trip to Africa was challenging with flight delays, missed connections, missed days and activities. Upon returning to our home in Asheville we found we were returning to an area devastated by flooding from Hurricane Helene. So it was a relief to be able to easily file a travel insurance claim through Chase Sapphire and then to have that claim handled and paid so quickly and efficiently. It definitely made a rough situation better and reinforced my confidence in my Chase Sapphire card.

Everything was surprisingly straightforward and the payment happened in less than two weeks which I find to be appropriate.

Some documents uploaded initially were overlooked by the examiners and were requested again. For the smaller $ claim of airfare cancellation, they very quickly approved the payment after just one additional round of requesting documents. For the bigger cruise $ cancellation, it took 2 additional rounds of requesting documents and about 3 months to approve the payment. All their claim examiners that I contacted were very good in handling my inquiries and communications. A very professional organization and honest insurance program.

Chase did an amazing job working with me and resolved my claim. They worked with the rental company as well. Chase sapphire is the best and the benefits are great. I did minimal effort in resolving my claim. Thanks again!

I was very satisfied with the Chase Sapphire card claims process. First time I have ever had to file a trip interruption claim and the claim was handled and paid in a reasonable time frame