Card Claims CenterReviews of cardclaimcenter.com

Absolute GARBAGE. I've been waiting on a simple auto rental collision damage claim for eight (8!!) months. I gave them all the documents when I initially filed my claim. They ignored me for weeks. I checked in, they said I needed to send more documents. I sent them, they ignored me. They repeated this pattern for MONTHS. I still don't have an answer. I recently ("recently" = 3 months ago) submit another claim for travel interruption. Again, simple, I submit all the documents they asked for. Same story. They're worthless.

It say taking only 5 days But been over 3 weeks already this company is a damn joke Amex have better benefits than Chase for Amex claim take only 2-3 that is

I had a simple claim for Trip Disruption, I had all my receipts documents, itinerary every document they had requested. They still have not settled my claim. They always have an excuse for what document they are looking for, but they just keep requesting the same documents.

I would give negative stars if I could. I am still waiting on a verdict for my claim filed in November 2022. My experience echos what many others have reported. Eclaims keeps requesting the same documents over and over. When I get through to them over the phone the line almost always gets disconnected, and when it doesnt I get told that all of my documents have been received and to wait 5 business days. After 5 business days, they email me asking for the same documents. I have been trapped in this cycle with them for 5 months- as of right now my claim is in the final review process. It is very obvious what they are doing, they want people to give up and I am sure that this works very well for them. It is so shady. The only thing I can do is cancel my Chase credit card. The benefits they advertise are completely inaccessible. Even if they gave me my money today I would still cancel- I am over it.

Same experience. Claim for a canceled flight in September 2022, still pending 6 months later. Keep asking for documents already submitted. Chase doesn't care. I believe this is done on purpose and it's basically a scam. Would be interested to see a report of how many claims they actually paid. I'll cancel my credit card because of this. There are plenty to chose from that don't require an annual fee for services that don't exist.

This is Chase’s way of offering false travel protection and washing their hands of any responsibility for claims not being paid. Exactly the same as everyone else. I had a trip cancelled due to snow. There was a request for forms, including "the cancellation policy of Avis and Travelocity". Like they wouldn't know those already? I was already fairly suspicious this was a scam coverage. So I submitted those. Then it was a request for "confirmation of refunds and credits". I called both companies, and neither is willing to write this bogus form that was pulled out of someone's imagination. And, the call back number they left me has not worked in 10 days because of "unforseen circumstances". It's all a thinly veiled low level scam.

After 10 plus years of owning a Chase Sapphire card, I filed my first claim for delayed baggage last July. Over the course of several months I was asked for and submitted over 75 different documents (many two or three times). In December I was told that I have submitted everything they need and a claims manager will be getting in touch with me. As of Feb 14th I have heard nothing. If I had known the run around I was going to have to deal with I would not have bothered to file a claim. I complained directly to Chase and they said there was nothing they could do.

As other's have mentioned, this company is straight up fraudulent. You have no actual person to talk to and they will just keep sending the same template email asking for more information, regardless of what you've submitted, until you give up.