Card Claims CenterReviews of cardclaimcenter.com

Due to bad weather, my original itinerary could not be followed, and we had to return to port and stay overnight in Maui's protective cove to ensure our safety on the way back. As a result, the cruise had to be canceled for 2.5 days, and we missed visiting the island of Kauai. Despite providing over 15 pieces of documentation, including our boarding passes, which were not issued by NCL, I was made to jump through hoops to prove that we were on the ship and that I had used 500k reward points to pay for the cruise. It came as a surprise to me when I was told that only 20% of the cruise was not canceled. NCL confirmed that this was not the case, and I provided this information in December. I have been dealing with this issue for seven months now and have furnished all the proof and documentation required to approve my claim. This has caused me a great deal of inconvenience and frustration. I am being harassed by Eclaims and Card Benefit Services! It's a scam and a fraud! Chase should be ashamed to be associated with such a company. I have informed the Better Business Bureau and Chase Ultimate Rewards about this situation.

This Chase "benefit" is a total scam. I've had the same experience as hundreds of other reviewers. Based on my experience, Allianz Partners, the company behind eclaimsline, have only one purpose and that is to drag the process as long as they can and NOT pay out a legitimate claim. Their method is to ask for additional documents and as soon as you submit what was requested, new documents are suddenly "necessary" to process the claim. This is a shameful practice and a total scam, I don't understand how they're even allowed to operate in the US. I think it's only a matter of time when there will be a class legal action against Allianz Partners. Chase should be ashamed to advertise this scam as a benefit. I was always satisfied with Chase card benefits and service, but after being scammed like this, I'm considering switching to a different bank.

My trip to Canada was cancelled due to a severe snowstorm last December. I promptly filed a claim to get reimbursed for a vacation rental that would not refund our trip. It has been over 7 months since that initial filing and my claim is going nowhere. I have tried calling them back every month since providing them with all the documentation and the only thing they tell me is that they have all the documents they need and the examiner will get back to me ASAP.

I provided all the documentation requested in a timely manner and they found some tiny clause in their claims processing that says I did not follow the rental car agreement, so they refuse to pay the claim. I fixed deep scratched on my own while renting a car in Ireland, paying $700 for this, as everyone in Ireland says do not tell the rental company if you had an issue with the car, as they will take you to the cleaners. The rental car company never noticed the fixes I did. And eclaims said since I did not notify the rental car company, they denied my claim. I was actually even advised by a support person at eclaims to process my claim in this manner, but still the claims department refused it. This company is horrible and they will look for any detail to refuse paying. They are not actually doing what they promise. I have this "benefit" through Chase and I'm going to take it up with Chase customer service, as they can't provide a "benefit" that is basically just a scam.

For four months now, I have seeking reimbursement for a pretty straightforward claim: I had a to cancel a weekend trip because of a small urgent surgery. I submitted all the docs. Surely, the doctor's letter wasn't enough, it had to be redacted on the form provided by Eclaims. Now here is the catch, despite my asking eclaims multiple times to send me the form, they just wouldn't do it. I had to stay with them on the phone till I actually received the email. In the end, it's clearly a statistical ploy - by making the reimbursement so protracted and difficult, they decrease the number of actual claims they need to pay for. In my case, even though I sent the updated doctor's statement on the eclaims form, seemingly something is missing but eclaims remained deliberately vague so I wouldn't know how to address.

I called Chase (United Club Card) and they pointed me to this company. After being on hold for an hour, they told me they were having systems issues and it would be faster to go online. I went online, tried twice, and keep getting this error: "We are unable to validate the benefits for this card. Please make sure the card number is entered correctly. If you continue to receive this message, please contact Card Benefit Services at 1-866-390-9735." And around and around we go. I am surprised that Chase would rely on such a poorly operationally run company.

This company is absolutely terrible. I'm considering dumping Chase for using such a bad company to manage travel claims

UPDATE: IT'S BEEN OVER ONE YEAR AND ECLAIMSLINE HAS NOT PAID A CENT! ECLAIMSLINE AND CHASE BANK ARE SCAMMING US. eClaims Line has now dragged our claim for three months. If they give you the run around and continue to drag your claim, stop communicating with eClaims Line and go directly to file a claim with the following agencies and be sure to file with agencies where Chase is headquartered as CHASE contracts eClaims Line for the benefits you are paying for through your card fees. When I contacted CHASE, they give you the run around and won't provide the contact information for the ombudsman. They don't know what an ombudsman is and the supervisor on the phone claims they're the highest person a complaint can be submitted to against a financial institution. That's laughable. Instead, this is the address provided: 3415 Vision Drive Colombus OHIO 43219. CHASE HQ is located in NYC and I've noted their address below. Search the following agencies for the website links and on-line forms to submit your official complaints: - Attorney General for Virginia where eClaimsLine is located - Ombudsman: E-Mail: Ombudsman(at)frb.gov Phone: 1-800-337-0429 Fax: 1-202-530-6208 Mail Office of the Ombuds Federal Reserve Board 20th & C Streets, NW, Mail Stop 28 Washington, D.C. 20551 - The Attorney General for NY (You will need the business address for Chase HQ to file a complaint against them. CHASE HQ address is 270 Park Ave New York, NY) - Consumer Financial Protection Bureau - Federal Reserve for Consumer Help - Federal Trade Commission (for false advertising): - If none of the above resolves your issues, then file in small claims court/sue them directly. You will need to file with the court system in the county you reside in.