Jason
Selling cars that do not run well
Selling cars that do not run well. Repairs under warranty are done with old parts or in an attempt to salvage existing parts. Salesmen are polite but have no knowledge of vehicles.

Car City Supercenter has proudly been in business for over 20 years. We have grown from one location to seven locations in Grand Rapids, Muskegon, Cadillac, Battle Creek, Alma, and Lansing, Michigan and South Bend, Indiana. Our core principles are rooted deep in family values to provide quality customer service and build relationships. We strive to help individuals find a car of their dreams through seamless financing, regardless of their credit situation.Our extensive inventory is yours to choose from. We are not the dealer who gives you minimal choices. Once approved, you have the entire online inventory of hundreds of cars to pick your next vehicle from. Come meet our welcoming sales team at any of our six locations to help you drive away in the car you deserve!
Car City (carcity.com) has 528 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 59 reviews with 1 star · Clear filters
Jason
Selling cars that do not run well. Repairs under warranty are done with old parts or in an attempt to salvage existing parts. Salesmen are polite but have no knowledge of vehicles.
Arthur
Not very h@ppy with this car to many things is wrong with it .they said you fix the problems but still therei work way to hard for my money to spend on junk car hope you can make itiright with me thank for your support on this problem
Sean
I got ripped off paying almost 20 grand over the next 4 years for a car worth only 6 grand. It says 9 grand on sticker but really paying double
Cara
Walked in and asked to apply for a car loan. Spent the whole day getting insurance and all that set up for the car. Sit down in the room to speak with the finance person and sign all the documents and look at the terms - 6,000 "rental fee" this isnt a car loan it's a lease... so for a 7,000 car which they have listed for 9,900 I'd pay 18,000. And to even keep the car after 4 years you have to pay $1600... ridiculous ! why didn't they disclose it's not a car loan at the beginning of this situation. Needless to say I returned the vehicle and bought a beater... It would be cheaper to buy a $500 car and fix it up as you can then deal with this for 4 years. There are other options don't let them scam you into getting it with phrases like " credit building program" or "only options" you can figure something out even if your ubering around until you get your $$$ up still would be cheaper than full coverage and a huge monthly payment for something you won't even own after 4 years. Avoidddddddddd
Response from Car CityApr 28, 2017
Hi Cara, We pride ourselves in being very transparent with every customer. We are sorry you feel otherwise. We welcome you to call us at 888-CAR-CITY to speak with a Manager on how we can improves our processes and service.
William
Too expensive. Taking advantage of people in hard times and in need.
Response from Car CityApr 3, 2017
Hi William, thank you for your review. We apologize you feel like you had a negative experience. You are welcome to call us at 888-CAR-CITY to speak with a Manager on how we can improves our processes and service.
William
$39 down is a lie, they told me $2,000 down. will never do business with car city.
Response from Car CityApr 3, 2017
William, we're sorry you feel like you had a negative experience. Our program to qualify for $39 down is based of an individuals income and stability. If you feel like the approval you were given is incorrect, you are welcome to call us at 888-CAR-CITY to speak with a Manager.
Denise
Within the 2 weeks of having this car my granddaughter said the brakes didn't brake as they should. Today the car wouldn't start and after getting a jump it would not stay running. She has placed a call to car city and they instructed her to call someone they deal with when there is a car problem. At this point we're not sure of the problem but I'm willing to bet it will be a cost out of my pocket. Very disappointed that we are having problems this soon after purchasing this car.
Response from Car CityFeb 10, 2017
Hi Denise, we apologize your granddaughter is having problems. All of our vehicles come with a 6 month/6,000 mile warranty and at the time of delivery everyone has the option to purchase a very affordable extended service contract on their vehicle. We do utilize an outside company called Precision Claims (you can call them at 1-877-315-2805) to guide you where to go to utilize your warranty and get your vehicle fixed. This is very beneficial because it gives you the closet service provider to bring your car in to. We work to serve our customers. You are more than welcome to call us a 888-CAR-CITY to speak with a Manager on how you feel we can improve our services and processes. We welcome all new ideas.
Credence
I would not go here if you are in the working class. 39$ down draws you in but for a simple 9g car you end up having to pay 18g. Once you sign the lease. Lease. You have till the next day to bring it back. Keep that in mind.
Response from Car CityFeb 7, 2017
Hi Credence. Thank you for your review. We make a point to be very transparent with our customers and inform you about the terms of your contract and what your options are at the end of it. We do offer a three day money back guarantee, not a one day money back guarantee. Please feel free to contact us to speak with Manager at 888-CAR-CITY on how we can improve our processes and services.